Voliamo 68a George Lane, London E18 1LW

"MUST READ MY STORY ** absolute scammers !! the worst travel agent ever !! booked my flight through Voliamo ** reviewed my online reservation and made sure all details were correct ** e ticket came through ** my surname was spellt wrongly as an extra letter was inserted ** not sure where that extra letter came from !! contacted Voliamo immediately they asked me to email a copy of my passport to have the name rectified which I did. I called them many times for an update but no response and some of their representatives were even rude !! Everybody calls themselves managers !! Day 5 I got a reply: we will have to charge you £185 to get your name rectified which is just to remove one letter from my surname ** contacted the airlines directly and they confirmed there should be no charge to rectify a passenger's name and if there is a charge applied, however would be minimal since the change is minor. I decided not to pay £185 so I took the risk ** got to the airport ** the airlines rectified my surname at the check in desk at no extra cost ** I checked in and boarded the plane."

"I was the first time user with very bad experience I was the first time user, unfortunately very disappointed service . Customer service very poor and don’t understand the customer needs. I spoke to customer service before I online booking but once I booked they emailed me with different departure dates?? I call them and ask them they said need pay another £265 to change the date. I explained to them and I would like to speak to management unfortunately I’m waiting to speak last 2 days. So I strongly NOT to recommendation to this company. Very very disappointed."

"Poor service, yesterday I have booked two airline tickets to Sri Lanka by paying GBP 3,000/- today morning it was cancelled and the representative said my payment was unsecured but my bank said it was wrong and its not a unsecured payment because payment was authorized by my personal banking app. Now my money will refund to me within 03days."

"Rose was fantastic. Very attentive, kept me informed of the process all the way through. Email communication along with phone also. Very impressed. Thanks for all your help!"

"I found a great offer through kayak, problem was my return flight was indicated as 12.30 instead of 0030 this meant that I missed my flight I have emailed them and they are yet to respond 16days later. Please don't use this agency."