Byway 45-55 Commercial Street, London E1 6BD

"The customer service at Byway is world class. From the moment I contacted them they were proactive and really helpful. The trip itself - a slow journey to Sweden from the UK - was well planned and a joy to take. Byway have a great support team on Whatsapp who were really helpful when a few of my trains we cancelled in Germany last minute. I'd highly recommend them and am already planning my 2nd and 3rd trips with Byway."

"We had a most relaxing and stress free holiday with Byway starting with help extending our already booked holiday in Sardinia . Nothing was too much trouble and the accommodation was excellent in both quality and location for each part of our journey. It is also very reassuring for older travellers such as ourselves to know that the WhatsApp group is there should we encounter any problems. We hope to use Byways again and thank everyone for their help"

"Guardian angels for the holidaying innocent. Want a holiday that dreams are made of but lack confidence or don't know where or how to start? Then Byways are for you. This group of people take great care to listen to your dream and then set about turning it into reality without being harmful to the world's ecology. Once you've agreed it's what you want they set to work behind the scenes to make it happen! Keeping you informed along the way booking trains and accommodation well in advance using their experience to ensure success. When the great day comes and you set off you will have in your possession all the tickets, travel passes and hotel booking sheets in a pack plus electronic copies to provide backup. As well as travelling companions via a bespoke WhatsApp group which we found invaluable when we had a couple of glitches causing mild panic and within minutes one of our angels had responded and solved the problem, allowing us to proceed with that day's travel. The pack also includes step by step instructions on how to find your hotel from the railway station with alternative modes of transport. We found this most helpful especially the buses where the stops are shown as the bus progresses along the route. Throughout our holiday we felt confident and excited by each day's revelations as we progressed through the itinerary. We genuinely felt we were dealing with friends who were watching our backs. This is a company that is totally committed to providing excellent customer support and I have absolutely no hesitation in recommending them to you, my fellow traveller."

"Best holiday ever!! My family and I have just returned from our second holiday organised by Byway. We didn't think it could get any better than our first one in the Yorkshire Dales last year, but this one to the Loire Valley in France was truly incredible. The Byway team organised a 7-day cycle tour itinerary, making sure that our stays and routes took us through some utterly stunning towns and scenery. The accommodation selected for us was of an incredibly high standard and the team had clearly gone to great lengths to research places that would fit the needs of our group. Everything went so smoothly and we loved having our daily itineraries, train tickets, etc. in the Travel Plans app - all so easy to access. We were also really reassured to have Byway on hand when our return journey on the Eurostar was disrupted. They were always incredibly responsive in our Whatsapp group. THANK YOU BYWAY! We can't wait for our next holiday with you."

"Byway were fantastic! They tailored our holiday to our budget and priority, and through WhatsApp were with us every step of the way. On our return journey, Paris Gare Du Nord had completely shut-down, no trains. While everyone was upset and panicking, ByWay were with us contacting EuroStar, SNCF and hotels. They managed to book a last-minute hotel room, which luckily we didnt need as we managed to get the last train home - and they covered the cost!! ByWay were very honest about what they knew and didnt know about areas of interest. We usually organise our own holidays, so it was strange to put our trust in someone else. However ByWay totally earned that trust and more some. I would definitely recommend them and use them again!"