Capable Travel Limited 4 Old Bailey, London EC4M 7BG

"Friendly service, told us what we could and couldn’t take to the courts. Thank you!"

"Tried leaving our bag there. We were told that it would cost 5 pounds. After weighing the bag, we were informed that the bag weighed 6kg (they had a limit of 5kg). We wanted to remove 1kg of items but they said it was not allowed (i cannot understand why - except it was a way for the company to earn more) and wanted 10 pounds. We ended up not using the service as we felt they were greedy and dishonest."

"This company offers a service for the Old Bailey and have the absolute most rude staff ever. They offer a service whereby you leave your phone and pay them, they give you a ticket. I tried to leave my phone case which holds 2 phones, however it is clearly 1 physical item, they wanted to charge £2 plus £1 for my headphones. To leave your bag is £5 and they actually weigh it so if it is over 5kgs they charge extra. Its almost like leaving your coat in a cloak room if a club and the attendant wants to charge you an extra £2 for leaving your gloves and hat in your pocket. The most disgusting thing is that although you are given a ticket if for any reason you need to check your phone or retrieve anything from your bag (even if you do not leave the shop) they will make you pay to then take it back. I needed to check my phone as my daughter was sick and was told if they gave me back my phone even for a 2 min call, even if I never left the store I would need to pay to put it back. I have seen reviews on other sites like yelp dating back to 2018 saying they would not do this anymore - yet clearly they still are. This company are leeches and abusing the fact that certain items are not allowed in court and you are really at their mercy and tell you to read their rules, knowing you are very limited by the courts. They are basically holding you to ransom. They make I would say in excess of at least £200 a day cash and when I checked their filing history none of this seemed to be declared as other revenue with the HMRC. There is a smaller estate agents called Scott's on 122 Newgate street who I found. They offer the same service with non fluctuating prices and amazingly friendly staff. It's about a minute walk further away but I would recommend them over these (not so) Capable Travel anyday."

"One of the most unprofessional, undiscretionate people work there in the world. There were two men who work there who were very rude and would not allow me to raise a concern regarding the property service they offer on behalf of the Central Criminal Court. Do not leave your stuff with them go to Scott's City a estate agent further up the road opposite the court. Much more friendly, helpful and professional."

"These agents offer a luggage holding service for people visiting the Old Bailey where tech items are not allowed. One man was incredibly rude to me. I left an item here for £1 one week but the next week they rudely tell me the same item is £5. They don’t even apologise about the huge increase. I was planning to book a holiday here but if they are rude to customers - even if those just leaving items - I now won’t."