AERIALROUTES 157 Saint John Street, London EC1V 4PW

"Absolute Disaster never use these scammers sold me a ticket to USAin july for August taking a £100 deposit on Visa insisting rest by bank transfer so not covered by bank... knowing full well government closures for over 2 years said "There in business to sell tickets" I had current esta which one couldn't even get coz embassy was closed for esta only USA citizens and diplomats could fly took my money told me I could fly another time but only with same airline no refund No coupon said good for a year now changed there minds only till march . ... scam scam scam. Bad customer service"

"At the beginning they seemed very engaging in assisting to look for a "cheap" flight. But now they are not even answering emails. First I found an amazing price in American airlines but I thought they could give me a cheaper price. They actually lured me in with a very cheap price for later put a excuse to increase the price even if I had already paid the deposit to bock the price. That was very annoying because I end up paying 150 more per person. I end up buying the tickets with them and if I thought they were kind of rude at the beginning, I was about to see how rude they were gonna get after I paid. Since covid cancelled flights they allowed us to rebook on a later date with the assurance we would not pay a penny extra if the new flights were at a lower or the same rate than the ones we paid. But on the contrary, now that I have found a new date for my flights, and on a cheaper fare than my previous ones, they are saying we have to pay extra tax and fare for the ticket. The staff that answer my calls are the rudest. They yelled at me, I have to pay that fee and there is no other way. And they told me if I want to speak with the manager I can email him.The manager promised me I wouldn't get charged but now he is avoiding my emails. I wont risk it next time! I will buy directly from the airline."

"I have really enjoyed my experience with Aerialroutes, The sales person I dealt with over the Internet and my phone was very helpful indeed very clear in explaining every aspect of the booking procedure from booking all the way to sending me my tickets via email. The person I dealt with his name was Ashley. He was very polite and courteous and patient. Overall my experience was extremely good and I highly recommend these guys. They will definitely be on the top of my list when next I am looking to travel again."

"I have been travelling with Aerial Routes for number of years. The agency is brilliant, I am quite happy with the agents helping with the ticket bookings. Providing the best options after comparing the prices across airlines. The whole experience has been incredible and I would definitely recommend them to my friends and family."

"I have used Aerial Routes for a number of years. Their service has always been good, caring and professional. I have been rescued a number of times when other services failed me & left me high and dry. Aerial Routes came to my rescue and found a good & economical flights to meet my needs. They have cared for my extended family and friends who all have had nothing but the best service imaginable. I recommended them to a number of international friends who also have experienced their high level of professionalism. Aerial Routes is my first call when making travel arrangements."