Caribbee 270 Upper Tooting Road, London SW17 0DP

"I have booked a few times with this company and I must say they are very efficient, honest, patient and so polite. Edith is remarkable. Will deffo recommend and they will be my first contact when booking my holidays."

"terrible nightmare experience. This organisation handled the booking of two separate flights for me, and on November 26th, they delivered all the paperwork and invoices. When I called again on December 10 to address a deposit error on the bookings, the representative, Shamena, gave me the startling statement that my booking with their company was null and revoked since I had made a duplicate booking with another company. I had already paid these bookings £400 at this point. I made an effort to remain calm and resist panicking, but Shamena only kept saying, "Darling." I'm sorry, but all of the flights have been cancelled on their end, therefore you need to figure out who you called and made the bookings with. When I called British Airways and gave them the booking reference that Edith had supplied, they confirmed that my bookings with Caribbee had been cancelled on the 28th November. Two fresh reservations had been made in my name that I had neither received nor been made aware of. In fact, Shamena was trying to put the responsibility on me for saying I booked the tickets with a different company when they were the ones who erred. I consulted Robert to request a complete refund because I no longer felt secure in my reservation with Caribbee. Robert decided to charge me £75 in fees and claim that I cancelled the booking rather than Caribbee before he accepted their error as they provided me with inaccurate information. He also termed the BA agent inept. He call them foolish, which was inappropriate as BA is the airline booking our flights to Guyana. I am writing this review to inform everyone of the situation. Call your airline and ask about your tickets if you would rather not take my word for it. Edited review: As you can see from the review above, I gave Caribbee a very poor rating; however, after speaking with Edith and Robert in person about all of my worries, we both agreed that there had been some misunderstanding regarding the emails I had received with regard to my receipts. I'm happy to report that I kept my reservations with Caribbee after they assured me that everything is secure and gave me printouts of all paper documents."

"It was excellent. Edith worked very hard to meet my flight requirements with limited time frame. The communication was exemplary. I was also impressed with the fact that I had to make contact while on holiday in the states and she was so kind as to provide me the firms whatsApp details to save my phone bill. The service impressed me so much that I would not hesitate to book with them again."

"I have just come back from Jamaica and it was truly one of the best experiences i have ever had. Caribee provided amazing customer service. My adviser was Tricia who was professional and down to earth. You have earned a loyal customer!!"