No64 At The Joiners 64 High Street, West Malling ME19 6LU

"Great hotel over a quaint little pub."

"Staff are so friendly they couldn't do enough for us, lovely bath in the room! Would definitely stay again"

"We arrived at no 64 on a Friday for 2 nights for our daughter’s wedding on Saturday. We were in Olivia. Our room is described as ‘superior’ and in a ‘shabby chic’ style. Well, that was half right. The curtains were ripped, the wardrobe door didn’t shut, one bedside light switch was sealed up in insulating tape but best was the large chunk of marble missing from the ‘french antique’ dresser and a crack right through it. The coffee machine only had ‘Americano’ pods and there was no decaffeinated coffee (the cleaner confirmed they don’t even stock it.) The room fronted the high street but there was no frosted glass in the shower room, or blinds in the bedroom so we had to have the shutters closed when we were getting ready. We were woken at 6am on the morning of the wedding by the beer delivery to the pub, closely followed at 7am by the Tesco van delivering across the street. When we arrived back that night at 12.30, shattered from the day, we were kept awake by the noisy music in the pub which went on until 1.30 am, Sunday. You can imagine the joy then of being woken at 7am by another Tesco delivery. There is no mention on the site that no 64 is on a busy and noisy street (even Travelodges at £50 a night warn you of potential disturbance) and there was no secondary or double glazing to try and alleviate the sound (though music in the pub that late would still have been unacceptable). We told the male manager on Saturday about the lamp, dresser and coffee. Apparently, customers were responsible for taping up the light (which he knew nothing about), but when we pointed out that the switch had proper electrical tape on it, his story changed to it being the cleaners who did it. We’d have thought most would report a fault to the manager ….and he also said that customers had broken the marble. Interestingly, his wife Sharon later said the dresser was bought in that state deliberately as, quote, ‘a perfectly imperfect’ part of the décor. Funny how there’s no mention or pictures of this on the website and that this is at variance to her husband’s story. Anyway, the coffee and switch were fixed during the day (whilst we were out) but obviously the room had not been up to the standard we expected for £140 a night and we could have done without disturbed sleep on top. So, stay here at your peril. You’ll pay over the odds for a substandard room, be lied to, get very little sleep and will have quite the rudest pair of individuals to deal with when you try to negotiate some recompense. They are clearly publicans who have no idea how to run a quality boutique hotel. Enjoy!!"

"Lovely boutique hotel over a very small but nice, friendly pub. The rooms are very comfortable and had a super breakfast"

"Lovely cosy pub, with great rooms and quiet to get a good night's sleep after closing hours."