The Royal Hotel High Street, Purfleet RM19 1QA

"Very noisy on Saturday evening, doors banging and voices come through walls and doors all night long. I just wanted to ask Asian male at reception questions before we arrived over the phone and he was dismissive and in a hurry. Bed was comfy enough but asked for twin bed for 2 people not double so that was annoying. Not enough loo roll, only one rationed out. Not enough shower gel. Clean but dated. View of lake is nice. Bed is comfy enough. T.V is good. Shower water pressure very poor. Parking is okay. Asian lady at reception is okay. Not very secure. Charged me extra £20 to check in earlier even though it was our anniversary and rushed us during checkout. I wouldn't stay again. premier Inn or Travel Lodge next time."

"I like where it is located, but parking spaces are scarce esp on weekends. We didn't get any parking on a Saturday night and we had to go round and round the area to look for one but couldn't find any. We booked a double bed but got a bed with two single mattress together, which were made to look like a double mattress= not good at all for couples! Asked for some sugar at the reception but the Asian guy was a bit rude in giving us. At least the room was clean even if it's a bit outdated. Another good thing is you can see the river from the window, which is relaxing."

"Perfect place. Wonderful service and room service. Polite receptionist. Checked in late at night, but everything went very quickly. Free parking. Complimentary tea, coffee and milk in the room. The window offers a beautiful view of the river. Everything is very neat. I really enjoyed my stay in this hotel."

"I understand this hotel is under refurbishment. However, the basics were not there. There was a thin cloth acting as a curtain, which provided no privacy. The bathroom did not have a curtain, and the curtain that the shower did have did not reach the side of the bath that pointed the window. So again, i felt very exposed at all times. The wifi did not work for the first 9 days of my stay, which i needed for work. As well as that, we were only told about the restaurant being closed on arrival, not before booking. Despite this, the beds were comfy and the rooms were cleaned regularly. Just rather disappointed with the fact there were basically no curtains and the wifi did not work. We were also denied another key card on request, which meant my colleague had to ask to be let in on the days they made it back before me. There was only one coat hanger? and the towel rail had been removed, leaving behind holes of where it had been. One of our lights also did not work. Other than that, the hotel is situated in a lovely area and is ideal for a nights stay but not much more."