Crowne Plaza Gerrards Cross, an IHG Hotel Oxford Road, Beaconsfield HP9 2XE

"Disappointing experience; we stayed there yesterday. I booked specifically king bedroom because our little one sleeps with us. To our great disappointment when we arrived, the room was tiny and the bed was smaller than any standard double bed you commonly find. I called immediately the reception to raise this issue and their response was that this is their standard king-size bed. This is absolutely ridiculous and I wonder if I had booked the double bed, whether they would have given us a single bed (?!). The staff I spoke to over the phone were rude, not helpful at all and not willing to look into the matter. She said if we wanted a bigger bed we would have to pay an extra £30, which we obviously did not and never will again. In addition to this the windows of the room had mold everywhere and were next to big exhaust pipes with fumes coming out. All in all, we barely slept at night as there was no bed space and little one kept waking up. For the amount we paid, the experience was laughable. I must say that the restaurant and the pool facilities were very good, but given our extreme disappointment with the room and customer service I do not recommend and never will come back. Sadly this was our first experience with Crown Plaza and it has left a very bitter feeling."

"We used the hotel for a memorial service for my wonderful wife and mother to five. Room was nice for 120 people, staff were good, but the buffet was not up to standard for the price that was charged. Did not spoil the service. A wonderful day."

"We liked our room and are happy to be able to check in a little bit earlier. The roon is clean and has modern decor. Lovely Christmas trees throughout. Great facilities and the bar looks inviting so we will be spending some time there. The staff so far have been helpful."

"General hotel staff very friendly and welcoming. The hotel was clean and mostly well maintained. The corridors to the rooms are in need of a bit of TLC but the rooms themselves are very nicely furnished if a tad small. The complimentary tea coffee and soft drinks was a nice touch. The biggest letdown was the event staff/food and the prices at the bar. The event staff were either clueless or frankly rude making you feel like your requests were beneath them. The event food was cliche mass catering, okay, but nothing special, especially for a hotel such as this. The bar prices were astronomical and included a service fee every time which is always an uncomfortable request to ask to remove."

"Found hotel generally outdated, not very clean. Especially in the area where our room was, carpets were filthy and everything covered in dust. Our room was tiny! And looked onto an old wall, which can’t have been more than a metre away from our window, and also an old ladder was laying in front of the wall. We booked a club room so was expecting something a bit nicer, room was so dark because of this. The bathroom was also tiny, there wasn’t even enough space for me to put my wash bag on a surface. We did ask if we could move rooms, but there wasn’t availability. Our room was also very close to restaurant, and there was an office next door, so it wasn’t the most relaxing experience. I had booked an aromatherapy massage which was lovely, staff were lovely in the spa and fitness area, I found them helpful. Unfortunately I found the spa pools and changing rooms really dirty though and there was literally brown sludge floating on the top of spa pool bubbles. We found the club lounge underwhelming also unfortunately, good offer for drinks and some canapés, but the general ambiance was again outdated, I felt as though I was in a dodgy airport lounge. We enjoyed our dinner and found the staff to be really friendly, generally the meal was very good value and for the drinks. Breakfast in the morning was really good! Unfortunately because of our room and general cleanliness I can only rate OK."