Premier Inn Thurrock West hotel Stonehouse Lane, West Thurrock, Purfleet RM19 1NS

"The worst Premier Inn bed I've ever slept in, I'm sure it's not been replaced since Lenny Henry slept in it all those years ago. The room was like a sauna on arrival and the air con barely worked, the duvet was thick enough for the artic environment. We always thought of Premier Inn as a reliable place to stay and get a good sleep, this experience has definitely put me off. Thankfully it was only one night!"

"We booked a disabled/wheelchair - accessible room as my wife has mobilty problems and cannot use a bath, but arrived to find none were available! She had to resort to using crutches to get to the alternative room offered which meant a vary long (and painfull) trek down a corridor to a room with a bath! We made do, but the experience was not at all what we hoped for. I have to say the staff were very apologetic, but all in all this was not the restfull break we hoped for."

"Room was once again not serviced over a 2 day stay, sheets do not fit bed. Luckily this week we were advised of the car park conditions and entering our reg into system, this was not advised last week so let's hope no fine coming our way to dispute. Other guests booking in also unaware until we pointed it out ongoing issues with housekeeping and a certain young rude receptionist. Unable to use online complaint form as the calendar does not populate! One way to keep complaints low. Restaurant waitress was great as was the food. Unfortunately we would not recommend and returned due to location only"

"The systems seemed to be down, and there were a number of guests waiting to be booked in. One member of staff (Scarlet) I found to be a bit rude and abrupt. She was abrupt to my partner when explaining the reason why they needed names for fire safety. Plus, she was rude to a guest when asking for the booking reference number. She snatched the phone out of the gentleman's hand so she could type the number in quickly. The other members of staff were more friendly and helpful. The room I stayed in was cold at first due to a draft coming from the window, which I managed to sort out. Moan over, great location if you are going to shop at lakeside"

"Without doubt the worst Premier Inn I've stayed in! Rooms are as you'd expect, but with no WiFi or phone signal in the room doing any work or chatting to family was impossible. Service in the restaurant was poor, I was left for 20 mins without any one taking my dessert order, finally gave up and then had to wait 10 mins to pay! A couple of the staff were friendly the rest either ignore you or walk around looking thoroughly fed up, which is to be honest exactly how I felt!"