Yoga Insurance Balby Carr Bank, Doncaster DN4 5JQ

"Please do not make the mistake of doing business with this company. They are good at taking your money, but when it comes to actually communicating with you and providing customer services, you will find that they don't have any customer care and the only way to communicate is via chat, where the operators are unhelpful and when you ask to speak to a manager they just disconnect you. I have just been disconnected for the third time after asking 4 times to speak to a manager. The operatives that i did get on chat, were unhelpful, unprofessional and I didn't get anywhere trying to resolve my issue. I would not recommend anyone use this company, thank goodness that i didn't actually have to claim on the policy because if their customer service is indicative of their claims service, they would have been a total nightmare. 0/10 for customer care, 0/10 for valuing customers, 0/10 for helpfulness"

"Yoga Insurance is priced well, etc; however, you never really know how good your insurance company is until you actually have to use their services! I would advise to stay far away from this company. After I was in a car accident and lost use of my car, not only did the insurance company's shop take a month to just pick up my car for repairs, I had to spend 1200 quid to tow it home. In addition, since I needed a car to get to work, I requested a hire car since I have "Guaranteed Hire" coverage on my insurance policy. Their policy is geared toward their own benefit, NOT YOURS!! They never offer you the guaranteed hire, you have to know to ask for it, they will always refer you to the shop to use the shops "courtesy car" who usually have no cars available. I am left without a car to get to work, which I've made very clear to the multitude of agents to which I've spoken, they will not refer you to a manager if you ask, and ALL communication is through a chat, you cannot actually CALL or talk to anyone. If you look at their policies, they are written to stall and prevent your use of the benefits of your insurance agreement for which you've paid. They have no problem collecting your money, but want ALL the benefits of the business relationship rather than treat their customers fairly and provide actual customer service. With ALL of your insurance options, it would behoove you to stay FAR FAR FAR away from this company. The worst insurance company I have ever come across, and I've been around for a while!"

"Only just bought a car policy and realised I had made a mistake with the start date Tried to change it on the ‘manage my policy’ but I couldn’t seem to do it so I opted for the live chat. The online chat help was extremely helpful and put things right for me It didn’t take long for them to respond to my request which was a real bonus. Thank you Yoga Instance."

"Great customer service, spoke to a lovely person called Abbie who sorted everything out for me. Policy great, everything was straight forward and efficient. Great price. I will definitely use again in the future for my next policy when it comes to it."

"I have been trying to make contact to report a claim for 5 days. I am always in a very long queue. I managed to speak to a lovely chap on Friday. Unfortunately it was out of hours. He told me someone would contact me the next day. It's now Monday and I'm still waiting. I'm so disappointed with this insurer."