Handsworth Medical Practice 5 Handsworth Avenue, London E4 9PD

"Normally I don't complain, but, I am so fed up! with this service from Handsworth Medical Practice that I can-not stay silence any longer!!! I suffer from hypertension. Due to covid, the policy & procedure from this medical practice have changed. Not for the better! I may add. They stop your medication with out notice until they get a blood pressure reading. which is unacceptable! These are meant to be Dr's. I believe they swear by an oath: "To do no harm". This is bullcrap! There policy is to ring in at 08:00 am for an appointment regardless that the patient is at work & is unable to make phone call! The health system has gone down the toilet as far as I am concern. With all this technology that we have, you think they would put in place a system that you can contact & write up any medical info/ or slot in for an appointment that they need; through the web instead of relying on Phone calls to the receptionist, who seems to be the first call of port. This system is outdated! I am actually shocked! that I did not wait long on the phone, usually it takes 1/2 hour before anyone answers."

"Been trying for ages to contact the test results team, no one answers and it goes straight to voicemail, and when I get through to anyone at the front desk they tell me I just have to leave a voicemail with the test results team. So I did that and have yet to receive a call back. I've just called again and they've told me that the only person who can tell me if my test results have come back is off sick, which is entirely different information to what I was told before. Why is there no one who can at least be able to tell me if my test result have come back in so that I can book an appointment with a doctor to discuss this?? I had my X-Ray done on the 13th December, I should be able to get a simple yes or no to know if they've been sent back by now."

"I’m going to disagree with all the negative reviews here and say that Handsworth is a great practise doing its absolute best under very difficult circumstances. I’ve always managed to get an appointment when needed, yes sometimes the phone lines take a while but that’ll happen when 50+ people call at 8am on the dot. Highly recommend, especially for parents. And especially recently, there’s been so much compassion, and they’ve listened to my concerns without judging or dismissing them."

"I have been registered here for 37 years and I must say it's is shame to see what this surgery has come too. So poor, I have been calling from 8am to book an appointment, automatically cut off, this is unexceptable. When you do going in the attitudes of the receptionist are appalling at this rate it makes no sense to stay here as if your in next of healthcare this is the place. Gone are the days of Dr Telish and Dr Myer. So poor it's unbelievable"

"The doctors are extremely professional and very helpful. However I do suggest they employ new receptionists who have experience. As the receptionists at the moment are extremely rude and unhelpful. Very poor service and giving the surgery a very bad name."