Babylon GP 340 Cabot Square, London E14 4QT

"Pathetic experience. Please stay away from Babylon as your GP. I would have given zero starts if I had the option. I got late today by 16 mins for my appointment as there was a fire at canary wharf station but the GPs are so inconsiderate that they asked me to rebook. I told them multiple times of the fire and that they can check the news as well but there was no regard. Totally useless."

"GPs do not honour their appointments. 4pm appointment on Monday, GP called at 4:27 but I wasn’t around anymore. On Tuesday the appointment was 10:30am. The GP recorded trying to call me and cancelled the appointment at 10:47, but I had not received any missed calls—this is a complete lie. Zero credibility, and not up to basic standards of just showing up and honouring and appointment. Not to give too much detail, but I’m not needing to see a GP just for fun."

"Awful service. Specially the Clinique at Canary Wharf. They have cancelled several appointments less than two hours before the actual appointment. No consideration at all for patients’ time. I don’t recommend to anyone. No difference from standard NHS long waiting times and awful patient service."

"Cancellation of my appointment twice within 24hours without even an apology from the receptionist at the front desk! Most unfriendly and awful receptionist I have came across for a very long time. They seem to have zero compassion towards someone who had just took two afternoons off at work, took all the preparation medication ahead of the injection I have to receive, and just ignored all that and tell me to go away and come back yet another time. It takes literally 60 seconds for me to receive an injection from them, and it takes me 2hr plus additional medication that I have to take on advanced with side effects I have to all suffer for no reasons. She won’t even just ask around if another clinician could just quickly give me my jab between another appointment- it is literally 60 sec and would have saved me from another round of unpleasant meds I have to take because of their 3rd mistakes within the same week. Totally don’t care that actually they work for us the tax payers. The first time they told me they made a mistake I don’t fuss, I get it, but 3rd time within one week that I don’t understand, especially it’s is easily fixed if they just try and get anyone to spare 60sec for an injection."

"Really nice, clean and comfortable. The waiting room is the poshest I've ever been in! Friendly reception staff and I also got an appointment surprisingly easy though the app. Just had to wait a bit for my appointment, even though I showed up on time. But that's to be expected from what I've experienced at all other public health services."