Premier Laser & Skin Soho Clinic 177 Wardour Street, London W1F 8WX

"I go to this clinic from really long time. Never complained. Lovely the girls i always met there. The receptionist is very nice, kind and very friendly. My practitioner was Alex, she was amazing in hee job, very professional.and nice person, she worked on me from really long time. but I had my session yesterday with another girl and left me thinking to leave this branch because of how she assisted me.She was supposed to do my laser and not asking question of my private life and in mannerless way. She was asking about my economies. None of this was obviously her business, very insensitive of her.specially for her first time meeting me. Quite unprofessional. Usually i buy the packages on full price, and never on offer. This time i wanted to, but now I m left uncomfortable and i m definitely thinking if to go back there, even if I always loved that place and feel familiar in there."

"My mum started her Cosmelan treatment in September at the Soho clinic, which consist of visits every 4 weeks. My mum was completely disappointed on her last visit due to a comment that a rude receptionist made, I was heartbroken when she told me. After the visit, the practitioner offered my mum the same products that was offered to her in her previous visit, my mum mentioned that she still had hers at home and it wasn't needed, but practitioner insisted so my mum asked if it was included in the treatment or if it was free like the previous products, but the receptionist looked at her disgustingly and said 'You have to pay for it, there's nothing for free'. My mum was completely shocked after a simple question, she paid and left not wanting to come back anymore. I called the clinic to express my mum's experience and the receptionist I spoke with apologised on behalf of all the receptionists but also accused my mum of being a liar. I then told her that my mum would never want to come back to this Clinic despite of being halfway of the treatment. Treatment alone costs £950, excluding daily cosmetic products that are about £200 per kit. Awful experience for such expensive treatment with poor customer service!!!! They judge clients based on physical appearance. Some people don't dress to impress, some people are humble and keep their money saved for what it's worth spending on!!!!!! PLEASE DON'T GO TO THIS BRANCH!!!!! Rating it 1 because I can't rate it 0"

"I've been having laser hair removal with Alex at the soho clinic since January 2020 and couldn't be happier with my experience. Alex is an absolute diamond! Not only is she an excellent practitioner who cares about every detail but she has made me feel comfortable every step of the way. Couldn't recommend her and the soho clinic enough!"

"I’ve been doing laser hair removal sessions at premier laser clinic here in soho for a few months now, and I must say all the staff are very professional and caring. A special shout-out to Andreea for her magical hands, she gets results!"

"I am finishing up my first 8 treatment package of laser and my practitioner (Maria) has been an absolute dream!!! She is always friendly and makes me feel comfortable. She listens to me and is happy to work with me to achieve results and she is always so quick! The practice is great with great receptionist staff and very clean"