Lonsdale Medical Centre 24 Lonsdale Road, London NW6 6RR

"I have been with this surgery a while now but the service has become totally unacceptable (and dangerous) the past year. I have repeatedly tried to get appointments for my infant children, only to be on hold for an hour and then told there are no appointments and to call back tomorrow. EVRY SINGLE TIME. Their call time is 8.30am which is impossible if you do a nursery or school drop off. My son has had a rash for 3 months now and I am yet to see a DR in person. They cannot even help me with a referral to a private DR over email - I am just told to call back. Totally unacceptable especially when a baby is involved."

"Impossible to get an appointment. My mother is really ill and tried to get an appointment. Held on phone for over 1 hour only to be told no appointments for 10 days... She's been a patient with this practise for over 40 years! No compassion shown and we ended up calling 111 and they sent an ambulance as they deemed it that it could not wait. Lonsdale has too many patients now and and are stretched too far. Thus said will be moving her away from this practise. Shame!"

"in the summer, I was lucky enough to have work experience at the Lonsdale medical centre. Though I was only there for a short period of time, I gained a true understanding of what a amazing team looks like. There was never a time where I felt unwelcome, and all the staff welcomed me with compassion and open arms. From the few days I worked there I saw how hard each staff member works, and how hard they work to insure that every patient is well catered for; they have a clear commitment to quality of care. In the centre ,there is a strong sense of community, The receptionists meet every patient with a smile, and from talking with a few of the doctors you can really see how hard they work and how dedicated they are in taking care of there patients. These workers are truly improving lives!"

"Brilliant service yet again - I've been with Lonsdale for over 20 years and have never had a disappointing experience. The doctors have alway been compassionate and professional, ditto reception and support staff. Most recently I needed help completing a medical form - the task took just a few days."

"I was a patient with blessing medical practice before it merged with Lonsdale, since that time I've only been able to see a GP once. Wait times are horrible on the phone which means I often give up trying to get through. I need to find a new surgery asap as this one is not fit for purpose."