Willesden Centre for Health & Care Robson Avenue, London NW10 3RY

"I called the reception early a.m. for the first time since the new male lead doctor took over and after waiting for over 35mins the receptionist, very kindly, explained they have a new system: the patient calls and describes symptoms to the receptionist then she takes notes and refers them to the lead doctor once he gets in, around 9a.m., and only he will decide if the person needs an appointment. Then she will call the patient back a couple of times until she gets through. In my unfortunate case of a 3 weeks bronchitis with persistent cough and headache and 5 days in bed unable to work, the receptionist called me back at around 11a.m. to let me know the doctor advise me to go to the pharmacy and get over the counter stuff! I thanked her for the doctor's no-help and hang up before getting more disappointed and frustrated. What kind of service is this?"

"I had my 4th Covid vaccine today(05/11/2022) I have been working 16 years in heath sector. I just want to say, I wasn't very comfortable with that nurse who given the injection, bcs of nurse did not clean my vaccination site on my arm with any surgical with cotton. After vaccine I was expecting her to do plaster or something but she did not attempt to do anything. I seen her name is Elizabeth, seems to me that nurse is in retirement stage. My feel so upset bcs of I know how much I have care of the patients. Sorry to say that unprofessional way is very risk for the people."

"Attended the muscle skeletal team here, first time not communication and I ended but been refereed for a second opinion. Today afte s week waiting I come to realise that I was booked in Wembley? I have to be rebooked in 3 weeks which is absurd. Receptionist Ionela super helpful but the overall service poor."

"Rude reception desk. I had a missed call so I returned the call and receptionist said that my appointment needs rescheduling. I had to ask what appointment? I did not have any appointments nor the consultation with GP which she kept insisting I had. I advised that I am at work and at no liberty to speak long and she kept going on and on about me having had the consultation with my doctor and scheduling further appointment, which I did not!? What a mess... I could work with a misunderstanding/miscommunication, but not with snappy, rude people who do not listen to what patient says."

"Everyone has been amazing looking after my mum after her stroke. A lady named Josephine Brown was very aggressive and rude I believe she’s a health care she told me to ask someone to use the microwave even after 3 weeks that I have used it without anyone telling me anything. I had spoken to a few health care assistants who had said I am able to use the microwave for patients only and today 3/3/2022 she very rudely said that I must ask and when I picked up a tray to put the food in she grabbed from me and said my mother must have the blue tray instead of red god knows what the difference is after all it’s a tray. I don’t have a problem with me asking to use the microwave but it was her tone of voice and action towards me I did not appreciate. She had no social skills and very unprofessional knowing there are sick patients she was being very aggressive."