Devonshire Diagnostic Centre 16 Devonshire Street, London W1G 7AF

"13th Dec 2022 - It's a disorganised welcome at 16 Devonshire Street. Check-in had 2 open desks, slow IT systems meant that patients were starting to gather in the reception area. There was no clear queueing system. I ended up going to the 17-18 Devonshire Entrance and managed to check-in there. I was ushered around by different staff members 2-3 times and finally a staff member managed to sit me in front of the correct consultation room in time for my appointment. My consultation was with Mr M. Ahmed and his accompanying nurse - fantastic experience, and made up for the admin issues at the beginning of my visit."

"Absolutely horrendous service - in particular from the radiology team - completely unresponsive to emails from patients or referral GPs. Expectations were significantly higher for a private clinic but their service has been abysmal. The admin staff in the radiology team are particularly useless. Would not recommend wasting funds in opting for scans at this practice."

"Absolutely disgusting treatment of patients. exploitative and money-focused. My 77 year old mother saw an ENT professor after suffering from pain in her ear. He carried out a simple test without telling us that it will incur an additional fee of £380 on top of his already extortionate £250 fees!! and DIDN'T even diagnose her!! he told her, I don't know what is wrong, let's do an MRI so the clinic would charge her another £1000. Absolutely disgusted, they only care about money and that's all trying to extort money from a 77 year old, how dare you?? She paid £450 and is being threatened that they will pass her file to debt collectors, imagine. I will NOT stay quiet and will make sure you never treat anyone this way again. I am now taking legal action against this scam clinic, which has zero regard to the wellbeing of its patients. AVOID!"

"I was Dr Ramia Mokbel's patient 2 years ago, and when she saw the state of my skin and marvelled at the fact that she had never seen such severe skin before and I don't think I was given a respect. After prescribing the medication my skin became worse and sought her advice, she said it was normal but left my condition alone and just asked her assistant to contact me. The pain of my condition got worse and worse, they had no caring heart, they prescribed the medication and stopped asking questions, the skin report was delayed for a long time before being sent to me and I never heard from them again afterwards, but they were very aggressive in pushing for money. The medication prescribed was steroid medication which made my skin worse. I do not consider her to be a responsible doctor. My skin has now been treated by another doctor, but every time I think about it, I feel that she doesn't deserve to be a doctor when people who see her are not being treated but keep asking for exorbitant fees, so I feel I must speak out to let everyone know."

"MRI appointment I have just left the Harley St Clonic 16 Devonshire St W1 after my MRI and I wanted to share my fabulous experience . Today was the second attempt at having an MRI - the first at a different hospital which was a disaster , I was anxious about the scan as it was but the whole experience was not good . It culminated in me panicking and not having the scan . Today I had the complete opposite experience . I was able to reduce my anxiety because the radiologist and nurse gave such amazingly kind and considered support . Nothing was rushed , I was able to try the scanner before the cannula was put in and this made the mri completely possible . I didn’t get the nurse and radiologist names but I will be forever grateful thank you"