Bluerow Homes 116 Duke Street, Liverpool L1 5JW

"Terrible agents for letting. Prospective tenants be careful!! Extremely bad experiences of a family member in dealing with them. Non-responsive, lazy and will find reasons to try and keep as much of your deposit as possible. Very unprofessional and callous. Some government body should do a thorough audit on them. Wish there minus stars!"

"Sadly Bluerow have no interest in looking after tenants once they have your money. The property management via Gaynor is terrible. When I first moved in the flat had not been cleaned properly- I had to clean all the kitchen cupboards and remove debris from the dishwasher including tuna chunks and a twig to get it to function. Thereafter every issue I raised by email would wait ages for an initial response, if at all. Gaynor might email about something else and even if I emailed back within the hour and asked for an update on issues, suddenly there would be no more emails for months! An issue I had with my washing machine raised in December 2021 was not resolved even when I ended my tenancy July 2022. This is despite several emails with videos and photos to both Helen and Gaynor. It takes months for initial response by email - usually saying “is this still an issue?” (which it obviously is when they haven’t bothered to resolve it!) and further weeks until a contractor gets in touch, often they are promised but never arrive! On one occasion Gaynor told me someone had come to the property - either they let themselves in without my permission and didn’t fix anything or they didn’t come at all and she was lying… When I asked about it, I of course received no response until she wanted to know if I was going to continue my tenancy, with no comment on the above issues. From this I can only surmise that Gaynor is unable or unwilling to do her job and will lie about it as well. Various hygiene, health and safety issues about the building and its state of disrepair were simply “passed on to building management” and it was claimed any further action was not in the remit of the agents. As someone who has previously owned and let out property via agents I know that it is the responsibility of the agents and the landlord to liaise with management to get issues resolved! The building did not have secure doors, including the front door. This enabled individuals to sleep and urinate in the stairwells. One lift was out of order for the entirety of my tenancy with the other frequently out of service. Even if Bluerow don’t care about tenants surely they should want to keep the landlords property from damage, but ultimately the property management team come across as lazy and unhelpful. After I vacated the flat the team had the audacity to charge me for cleaning (it was cleaner when I moved out than when I moved in) and there was significant delay in even telling me the cleaning costs (and therefore returning my deposit) despite multiple texts in the interim asking about the council tax banding and wifi provider, which should have been known to them, as the agents. If you are a prospective tenant I strongly urge you to consider letting via an alternative agent."

"Thank you Helen and team for your first class service over 12 years - I think that says it all! Consistently helpful, reliable and highly professional as letting agents and more recently in the successful sale of my property. Would highly recommend their services. It has been a pleasure to deal with you. My very best wishes to you all."

"We are highly grateful to Lauren for all help and assistance in purchasing our property. Our journey started in March and in spite of some unexpected delays throughout the whole process Lauren was always trying to facilitate the communication with seller ensuring we would receive all the needed information on time. Lauren assisted us during a number of viewings of the property and she waited for us even beyond her normal working hours in case of problems with measurements etc. Professional, knowledgeable and always very keen to help and going the extra miles to ensure we were getting all the needed information. Thanks to Helen as well. We would not hesitate to work with Bluerow again in future and highly recommend this agency to other people Thanks for providing an excellent service"

"It has been a pleasure being able to work with Lauren and Helen in purchasing my property. There were a lot of unexpected delays throughout the whole process but they were both very understanding, patient and helped in every way they could to facilitate transaction and to ensure prompt communication was achieved when needed. Professional and knowledgeable. Would not hesitate to work with Bluerow again in future."