Holiday Inn Liverpool - City Centre, an IHG Hotel Lime Street, Liverpool L1 1NQ

"Brilliant location (just opposite Lime St Station), incredibly friendly staff and very accommodating. My girlfriend and I travel a lot and finding a good gluten free breakfast is rare. We were shown to a specific gluten free station at breakfast with a good selection of breads, cakes and cereal. All the rest of the breakfast items were labelled on a big allergen list by the buffet, with most of the hot food being gluten free (they even offered to cook us some gluten free sausages!) The room itself was fairly standard, comfortable, with everything we needed. The whole hotel for some reason felt incredibly warm, to the point where our sleep was disrupted, the overly plump pillows and thick duvet only made this worse. I’m not sure if there was some air conditioning in the room we missed, so I’m not deducting too harshly from the score for this, especially since the front desk is 24h and I’m sure they’d have been able to assist us if we’d have gone and asked. Overall a very good stay, would recommend!"

"The hotel itself was clean and spacious, and in a good location close to the station, city centre, restaurants and pubs. The best part of our stay was the staff. The efforts they went to to help us celebrate our sons birthday was truely amazing. From the wonderful surprise for him in our room to the woman welcoming us at breakfast, bringing him a gift of her own the following day, the staff went over and above all expectations. The owners should be very proud of the team they have there and I wouldn’t hesitate to stay again, and would recommend to anyone visiting Liverpool."

"The place was clean and well kept. However, I could feel the springs in the mattress. There was also drafts coming from around the windows. I did book a king bed, but was given two full size beds instead. The front desk staff were nice and friendly which was a plus as were the room cleaning staff. I did have one complaint pertaining to one member of the cleaning staff who was shouting down the hallway in an argument with another member of staff in the morning waking me up. Which probably wouldn't have bothered me if I was able to get a comfortable sleep during the night, but due to feeling the springs i was unable to do so, resulting in a stiff neck."

"I always stay here now when visiting Liverpool. Just across the road from Lime Street station and 5 minutes away from the city centre. St John's precinct is around the corner, so location wise, it's fantastic. My family always choose to stay in their double room with 2 double beds, which are so comfortable, ensuring a great night's sleep. These rooms also have a separate living area - ideal if you have young children. We love the complimentary, wall mounted soap, shampoo and shower gel, which are very good quality and smell amazing! The rooms are immaculate, very clean and spacious. The tv is huge! Food is lovely!! Breakfast is something to look forward to - a variety of hot and continental food. Most of all, all the staff, reception, restaurant and cleaning, are always so friendly and helpful. Highly recommended. You really won't be disappointed! Thanks again."