Adelphi Hotel Ranelagh Street, Liverpool L3 5UL

"The location and price are absolutely excellent. Its a very old hotel with lots of history too. The staff were friendly and are trying their best. However you get what you pay for. Due to its age the hotel is pretty run down. Our room was large but the beds were hard, there was no shower and the toilet was very hard to flush."

"Staff are helpful and friendly even when busy, Food was reasonable. Room was clean and tidy if somewhat dated. Would have appreciated coffee tea milk and toilet paper being topped up daily, had to find a house maid and ask for top ups."

"This hotel is cheap for a city centre, but you really get what you pay for. On entering the hotel, the front steps were soaking wet and slippy. Reception was very cold. Staff were not pleasant and didn't exactly rush to process the long queue. The lifts had carpet on the floors which was dirty and covered in cigarette burns. The rooms were large and sparsely furnished. Drawer was broken and the sink in the bedroom was covered over with perspex. The carpet was stained and also had burns on it. The bed was okay. We were wakened in the morning at 6.45 am with the noise of pipes clanging. The bathroom was freezing with the window half covered with a shower curtain!! The hot water was scalding from the tap. The bath enamel was all stained. The food was okay but there was always a long queue. They ran out of cups several times and people were carrying hot tea/coffee across the dining room in paper cups. Coffee was instant in sachets. Food was not replenished fast enough to keep up. They need to hire more staff!! The toilets in public areas were stinking of urine. We complained but they were still the same for days. It was advertised as having 3 bars. Only one was open and there was a long queue every time we went in. They served afternoon tea in a large, grand room just beyond reception, but it was too cold to sit in. The fitness suite and pool are also closed indefinitely. This may have been a lovely hotel in the past, but it certainly is not lovely now. Won't ever be back."

"Incredible value for money. The staff did their best to be helpful but some of the systems don't work efficiently - lots of people had to get replacement key cards to get access to their rooms (me included). My room was big but the decor shabby. If the rooms were upgraded to the standards of the historic reception and lounges I would expect to be asked to stump up 10 times the money I paid. As things stand you get to stay in a historic and beautiful hotel in a slightly shabby, but large room (I suspect there are some better rooms too) for about 30 quid."