GO Outdoors Hill Street, Highfield, Sheffield S2 4SZ

"After 3 visits with the same off putting experience I feel I need to write a review. Young female shop assistant with brown hair and glasses who works organising clothes on the entrance, watches your every movements and makes you feel as though you are being watched for theft. Spent thousands in this store but will no longer return due to the off putting experience. Think management need you be aware of how this is coming across to paying customers."

"Don't drop off your parcels off at Go Outdoors! This review isn't for the shop itself, as I like Go Outdoors and their products. I run a small business and have been sending parcels using UPS, however the staff at Sheffield Go Outdoors have been placing them in the wrong cages so none of them were picked up for a week, this is alongside the parcels of everyone else who dropped off using UPS! I went in to complain and this is the only reason why the parcels were finally collected as I raised the issue. I believe they'd still be sitting there for days, if not weeks, if I hadn't been in to chase this up. This has had a direct impact on my small business during the most important time of the year. I think the staff should be trained on how to place the parcels in the correct cages as this has now happened on multiple occasions. I will continue to shop at Go Outdoors but will no longer be using the drop off service, which is a shame."

"Was recommended by a member of staff of the quality of the ROYAL SCOT range of wellington boots. Regrettably I followed his recommendations, they split after 13 months of very little use. Don't be conned as I was."

"*Please note, this review is not directed to the Sheffield Store, it's the whole Go Outdoors online brand. I need to post somewhere and since Sheffield has the head office, I have no choice, but to post here ****** ONLINE ORDERING IS A MASSIVE HASSLE. YOUR ITEM WONT BE DELIVERED ON TIME AND YOU WILL SPEND LOTS OF TIME CHASING. - deceived, they didn’t have the order in the first place, no connection on live site and warehouse. People order and it’s not even there! - online account does not have order history despite emails saying I should check online for order history / status - zero customer service – forget speaking to customer service agents from abroad, there is NO customer service here! All emails are auto-generated. When you call nobody will pick up, not even ‘Becky’ the name given to the automated system. If you do somehow manage to get through expect to wait 30 mins on phone minimum. - £3.95 for next day delivery? There was absolutely no customer service. Pricing on purpose to entice customers? Cheats Go Outdoors online have got it all wrong, thing twice before ordering online, just go somewhere else, shop around."

"I had a fantastic experience in this store today as me and my family always do. Staff here can never do enough for us and they always strive for excellent customer service. Today I nipped into store to have a look at a large cool box and camping stove, within minutes a member of staff approached me as I probably looked very confused staring at the shelves! Never the less the gentleman offered his help and advice (with no pressure) and I was very grateful. After assisting me with some much needed specific information relating to gas safety and bottle size, his colleague (A young lady) then came along to help regarding the price etc. She was very helpful also and as I explained I had forgotten my Blue light card, but could provide other relevant evidence, she provided me with fantastic customer service and communicated with her colleagues assuring me I would receive any discounts I was entitled to as a card holder. Once I had decided on the products I was satisfied with, the members of staff offered their help to carry the items to the till and ensure the transaction went smoothly. I do wish I had remembered their names to give them a special mention, but my memory never serves me that well so I do apologise!! Never the less, this experience was no surprise and is just a typical trip to Go Outdoors Sheffield!! Wether it be a phone call or a drop in to store, I always have an excellent experience and would highly recommend to anyone looking for great value, information, service and even better products. Thanks to all staff, see you again soon..!"