Boots Holden Ing Way, Birstall, Batley WF17 9DT

"USING SUPERDRUG FROM NOW ON! Me and my mum always go into the Birstall retail park boots for lots of items. The security guard here is very rude and always follows us around. Need new security at this shop asap so many reviews about him. Also feel very uncomfortable when been followed around for no absolute reason. Very uncomfortable trip every time when we spend such a great amount of money."

"never felt so uncomfortable in a shop. i came in on saturday after shopping all morning at birstall retail park, had multiple tk maxx, river island and superdrug bags, and was followed around by security the whole time i was there. i genuinely felt so horrid and didnt feel welcome at all. absolutely appaling behaviour from security. staff were amazing, but needs new security asap."

"During the holiday season, Boots simply cannot cope with the demands of click and collect. On 19th December, I ordered Christmas gifts to be picked up at Birstall store. I was able to select 21st December as a delivery date on the website. Gifts cost me over £100. My items were not available when I went into my store to pick them up on 21st December. The staff member told me to return the next day. Next morning, I went and I was told the same thing, but to return in the afternoon. The same issue arose again in the afternoon - my order was not available. In order to get to Boots, I needed taxi service since I cannot drive due to my chronic illness. Taxis cost me £65.40 in total. Taking 4 taxis back and forth from home to Boots. The Boots customer service agent I contacted over the telephone seemed unconcerned about the fact that because of Boots I don't have Christmas gifts for family or friends. She was rude and seemed unbothered with my concerns. There was no warmth in her voice. The fact that I was concerned about not having the gifts for Christmas did not bother her at all. As an alternative, she stated that I would have to wait for 9 days after choosing a delivery date - where does this state on the website? I was unable to get an answer to my question as to why Boots website gave me the 21st December date for collecting my order if I have to wait 9 days based on their "terms and conditions"? There was no doubt that she was lying as she was stuttering. I no longer have any gifts to give to my family and friends as a result of the problems I faced at Boots. I am writing this review at 4:30am on Christmas morning, utterly heartbroken and in floods of tears. The way Boots handled all of this has destroyed my Christmas, and I am broken to the core. Shut down your stores and online services Boots - You are all just money grabbers attempting to make a quick buck during the holiday season. My anger will be poured out on you after Christmas when I call customer service again. It would be better to call you The Grinch instead of Boots!!! Boots is not worth it - you are bound to be left in tears and brokenhearted. DO NOT BUY!"

"Not much was left on the shelves so after asking a member of staff (Jeff) to see if they had anymore stock in the back he kindly offered to help us order on line with everything we needed. My husband also pointed out how helpful and polite he was. He made our shopping much more easier and we were able to get everything we needed and get it delivered to our local store. Great and friendly member of staff. Thanks!!"