Portland Hardware & Handyman (Hardware Shop and Property Services) 146 Great Portland Street, London W1W 6QB

"Served by Keith and his elderly but keen dad and his little son Sandeep. They couldn't understand my cockney accent and we're giving me all the wrong things it all ended amicably and we're now good friends"

"Friendly staff, they are always willing to help you find what you need and give advice. Recommend this shop to everyone"

"I first visited the shop on the off chance they had some plumbing parts I needed. I was surprised to find a large variety of stock in there basement area. Staff were very friendly and helpful. It's a great hardware store in the right location for all your needs. If they dont have what you require they are happy to order it in for you."

"Total waste of time and money. They pretended to care and offered to help, but what they actually did was install a faulty lock that did nothing to protect me, nor my belongings. The screws were hanging out to the side, so it locked on night lock (shouldn't happen) and locked me out of the room. I called to complain, then they sent someone to kick the door down, which caused the damage you can see. The whole process was unprofessional. I ended up with no lock on the bedroom door and severe damage for which they take no responsibility. A week later, I simply paid a separate organisation to replace all of the locks on my front door, which they did in a quick and professional manner. I called to attempt to resolve the issue and have them repair the damage they caused, but they just play dumb, threaten that they have lawyers and therefore the quality of their work is irrelevant, say 'everyone tries to get money out of us, so send an email and we'll see what we can do' and then they don't respond to the email and then they call offering a solution, but then I called back and they play dumb again. Classic tactic, frustrate the consumer enough that they give up and stop seeking a resolution, or in my case pay someone else who can really do the job properly. They never provided an invoice, only a text message, but then claim they cannot take responsibility if there's no invoice, despite the fact I have the text message and the price tag states 'Portland Hardware.' I struggle to understand why they have glowing 5 star reviews, probably false ones created by their family members."

"Great Portland Street no.146 London it's was really surprise for me to find this shop near to Oxford Circus. Helpful staff, everything what you need i'm sure they will have."