Robert Dyas Wimbledon 61 The Broadway, London SW19 1QD

"Amazing service. Polite professional staff"

"There is an gentleman here who is always helpful and knowledgeable. I really like to shop here rather than going to the internet as it has what I need when it breaks down."

"I am very satisfied with my purchase once again from Robert Dyas. Very good service, everybody who works at Wimbledon store is very helpful and this time Alex helped me to find the best parasol for my needs. Thank you."

"Went last Thursday to return a floor standing cooler delivered to my house - unopened, as I no longer needed it. Upon entering the store, the staff members at the entrance and the till were both frowning at me. No ‘hello, how can I help’ attitude. They said their manager would do the refund. The manager, slim lady with blond/light brown bob, slightly wavy haircut reluctantly started the process. The receipt in the packaging didn’t have my card details (poor Robert Dyas systems) hence I showed her my email containing the payment details and bank statement on my phone confirming that the transaction was from the debit card I had in my hand. She looked at my disbelievingly and said ‘ok if that’s really the card you paid with as you say you did’ twice as if I was a liar?!?! Then - it gets even better, as she still treated my like a liar and she asked for a signature to match that on the card. Funnily enough I had another card but on that too, the ball point pen signature had faded. I tried to argue that both are my own cards (incredulous I know!) - she reluctantly processed the refund on the card machine. I requested a receipt from the machine as proof that the transaction had happened, she insisted that it wasn’t needed, couldn’t be provided and was in the piece of paper that came inside my package (?!?) - I had to stand my ground and mentioned that for EVERY online purchase instore refund transaction a receipt is always provided from the card machine therefore it had to be given to me. She insisted I wasn’t wrong when after a while her and her till colleague realised that the refund receipt was stuck in the printer of the card machine (?!) and gave it to me. Absolutely APPALLING and DISGUSTING experience from unwelcoming staff and a CLUELESS manager who doesn’t know how to do her job - needless to say all of the staff present in the store that day and their attitude suggested that they were in DIRE need of ED&I training. Will be taking this further with the head office. AVOID at all costs!!!"

"Their really great staff in there, as I'm on a mobility scooter the staff ask as soon as I go through the door if they can help, so I just ask for what I'm looking for and they go off and find it and bring options for me to choose from which is nice so I'm still making the choice! Would definitely recommend this shop as a great place for disabled person to shop, it nice a quite to early mornings so if you are going there to have a look around it's easier up to about 10.30am most days."