Healds Road Surgery Healds Road, Dewsbury WF13 4HT

"Spoke to a lady over the phone - her name was Sarah absolutely lovely, caring, polite lady and very helpful- went above and beyond and got me booked in with the clinician I requested for that catered to my needs. I was booked in to see Mehvish! Who listened to my concerns and dealt with the issue I had in a respectful, caring manner.. she is amazing! Would 100% recommend Healds Road Surgery to anyone wanting to join. The best SURGERY in the Kirklees area."

"The surgery is run like shoddy Taxi Rank and that's no offense to Bywell. Why can't you get an appointment during the day, why is it that you have to call at 8am and wait for an hour on the phone and then be told you can't get an appointment. The surgery needs to increase the number of GP's so more patients can be seen and remove the staff that work at the reception who wouldn't get jobs anywhere else with that attitude and have a go at being a housewife."

"Different days, different experiences. Generally, there is a wait, and communication isn't always great. One of their big plus point is that they are open later than other pharmacies and have parking."

"ABSOLUTE SHAMBLES OF A GP PRACTICE! Called at 8am Monday, after the whole rigmarole of a recorded message lasting approx 2 mins every time you call, to be followed by another recorded message saying 'telephone line is full call later!' After 3 attempts was 48 in the queue. Only to be cut off at position 29. When I called back another recorded message saying they had no appointments for today. Rang the following day (Tuesday), again after 5 attempts as the phone line was full! 49 in the queue, after a 50 minute wait was told only a telephone appointment available after 2pm. Waited and waited, it's 6.20pm no phone call! Absolute shambles of GP practice. Asked for the manager to call me back on Monday, no phone call received (it's Tuesday evening)."

"I have given 1 star in this review due to it not allowing me select 0 stars because this surgery being the worst surgery I’ve ever come across is extremely unprofessional front of house department, inefficient, unorganised and 0 customer/ patient service. I’ve never seen a doctor in person while I’ve been a patient here, only a nurse who failed to carry out my smear test after numerous attempts which may not be any fault of the nurse but didn’t complete all the questions/queries of the procedure. Came across as not confident which made me feel more nervous. The first telephone appointment I had here was to increase the dose of my tablets, the dr who dealt with me failed to update my records and messed my prescription up prolonging the situation of not getting my meds. My partner has been on the phone trying to cancel an appt for a long time this evening. The operator is obviously on their own and has spent more than 15 mins on the phone to caller 2 in line. The surgery is a joke and I’ll be looking to move asap."