Steer Dartford

"My car was book for 26th on February for a repair a dent at the driver wheel arch at the back, the repair was good but when they brought me back my car I noticed they polished around the damage and didn't cover around so,they left a white stain with the polishing machine at the rear spoiler ( it has wrapping). I called them, they sent a guy to try to fix it but it didn't work out, I few days after I called them and spoke with Rob and they told me my car had that white stain in the spoiler and they can not do anything else. I'm sure if they knew since first my car has that stain won't send a guy to try to fix it"

"I took my family car in to repair a dent on the passenger door. The customer service was exceptional. The staff that I spoke to on my visit were friendly and professional and explained what was required and how long it will take to repair. On dropping off the vehicle for repair, I was given a lift home by one of the staff members - a lovely lady (my apologies forgot her name!). All the ladies (and men) that I met at the reception were nice and very helpful. Seems to be a requirement for working there - good. The repair work was completed quickly and professionally within the advised time frame and good communication was maintained. Jackie and Alan delivered the car to my home and I was pleasantly surprised and happy that both the inside and outside of the car were all cleaned compared to what it was when I dropped it off for repair. I will unreservedly recommend STEER Dartford for their customer service and the quality of the work."

"I was nervous of using an insurance approved repair shop after a bad experience previously but from the moment I started dealing with Steer, they put my mind at ease. They were professional, quick to respond, accommodating (swapped my courtesy car for something more like my own for a long car journey) and carried out excellent repair work to my car with an immaculate paint job. Despite minor delays due to a headlight being out of stock, the car was returned just over 3 weeks later (including the Christmas period) like new and was even spotlessly clean inside and out. Vikki in the office was a pleasure to deal with every time I called and Jackie who delivered my courtesy car and returned my own car was excellent too. Customer service, professionalism and quality of work were all top tier and I would 100% recommend Steer and use them again myself in future. Thank you!"

"My insurance asked then to sort my car out. The customer service was great from contact to pick up to drop off. Jackie came to pick my car up and brought a curtesy car. She was very friendly taking me through what I needed to know and very professional. I got a text a week later telling me my car was ready and Theo came back with it. Again very friendly, professional and easy to talk to. At each point in time I got phone calls and text messages keeping me informed. of what was happening. Great service will highly recommend them"

"Wow... what a fantastic team. Big thank you all especially Jackie, Rachel, John and Kevin. Keeping me up-to-date with what they were doing, also whenever things were happening slower than expected. They are so friendly and helpful. Merry Christmas everyone. Thank you for taking such great care of my car. She has come back looking beautiful again."