Domex Ltd

"Really good service.. call centre and booking were fine. Appointment a week in advance but asked to go on a cancellation list and then got one the following day. Engineer good, clean and conscientious. Fridge repaired and price was good. Call out element is competitive with others I called"

"The engineer came to my house to repair the leak from the water dispenser for my American Fridge Freezer. He did this no problem, however, in the process he damaged my expensive flooring with two, half meter deep scratches when he pulled the appliance to repair it. He told me that this was his fault and he would let Domex know that they would need to pay for the damage. However, the company called back very swiftly and left an answer machine message and said that it was not their fault because the fridge did not have wheels on it. The fridge freezer did have wheels at the back. I called back three times and Domex have not called me back. The engineer then said he would push the fridge back in its place but I would have to sign a disclaimer if he damaged the floor again. I refused and did this myself without damaging the floor."

"We used Domex to fix our dishwasher last year and were very impressed with how easy it was to arrange the visit and how well everything was done, so when the washing machine went into fault mode I went straight onto their website and am happy to report the same high level of satisfaction. Washing machine fixed at a fraction of the cost of a new machine without all the hassle and carbon footprint that would have involved."

"The engineer was on time and very respectful, covering his shoes with plastic overshoes without being asked to protect my carpets. He was extremely polite and knowledgeable. He explained and showed me the problem with my leaky washing machine. He then explained the options available. The online system works very well and the same engineer returned when the new part arrived. This did mean I had to wait a week, so my only complaint would be this length of time. I am sure Domex isn’t the cheapest company available but but they were efficient and easy to deal with and I would use them again."

"The Domex engineer was knowledgeable and very professional. He explained what he was doing, why the part had failed and he put my mind at rest. He was more than happy to hoover behind the oven and cleaned it after the repair. I have no hesitation in recommending Domex and will use them again."