Stepping Stones Medical Practice Stafford Street, Dudley DY1 1RT

"Impossible to get an appointment, even with a life limiting condition the reception staff don't care, think they have the ability to question my urgency, they don't and have absolutely no medical training whatsoever. How the hell can I update my care plan without my GP. My neurologist is even fed up of waiting for me to see someone, myself and children are all changing to st James a much better practice. Would leave 0 stars if it was an option"

"This practice must rate as one of the worst in Dudley for patients. Almost impossible to see a doctor, but wait, you can try and get a telephone appointment with your doctor, no that seems impossible too. Two consecutive days of calling at 8am only to be informed all appointments are gone for the day. This is the same practice that messaged me two days on the trot to call them for an appointment. There’s more, frustration continues, after not getting a phone appointment, post man turns up with a letter from the surgery, can you please contact us regarding annual blood test as it’s now due, well guess what, you’ve already had the test results that’s what I’m calling about. So inefficient it beggars belief."

"I would give zero stars if possible. Worst surgery in the world. Can never get an appointment. You call at 8am to try get an appointment and it says busy for 45 mins. Then suddenly all appointments are gone. On Monday morning their phonlines were down but they didn't send a text to inform us until 3pm, so they were doing nothing all day. I urgently needed an appointment after giving birth but they weren't willing to help. Only other option is sitting in A and E for 6 hours , a week after giving birth. There is no point being registered at a GP surgery especially this one. They should be shut down."

"The most disgraceful surgery in the world… this surgery should not even be allowed 1 star. They are appalling!! Never get an appointment over the phone.. they lie and say call at 8am but as soon as 8am comes, they take all phones off the hook so they show user busy.. while sit around and natter to each other over breakfast while people like myself need help and have been trying to get an appointment for weeks! I really hope this rubbish surgery gets closed down and someone capable running a surgery takes it’s place. Absolute rubbish staff on front desk, very rude. They all need replacing…. Rubbish system in place to help vulnerable people. Never ever manage to get an appointment over phone.. ever! Disgusting!"

"I like the gp's at this surgery they are normally very helpful the problem is getting to see them as there are never any apointment. The receptionists can be very rude at time and never pick up the phone. I made a phone call to them after waiting for 45mints with the message that my phone will be answered next i decided to drive down to the surgery and they where just chatting away with no one waiting and my call was still on hold... when you get though on the phone there are no apointment and pre bookable ones are 5 to 6 weeks away....since covid times there service has gone really down hill, the hospital have returned back to normal with apointments and even visiting times are back to normal at hospital yet this surgery still blames everything on covid.. they have no care for there paitents very disappointing."