Bean Road Medical Practice 5 Bean Road, Dudley DY2 8TH

"The receptionists were very helpful for giving me advice for my Asthma. They were also very helpful in sorting out my prescription, which should have been sorted out by the Doctor. But, thanks to Tracy and Lynne for kindly offering me their support and help in this matter."

"I don't even know where to begin with this place. Firstly, getting any sort of appointment is impossible, they have this STUPID policy of 'ring on the day and you might get an appointment if we can be bothered' and that's only during the days they don't take the phone off the hook. Then if you're lucky enough, doctor Khan may or may not ring you, depending on if she's getting her nails done or not or having lunch with her pals, no time specified for the call, so if you happen to miss because you're being sick like I was ... you may as well be dead because she will just wipe your name off the list and never call again, despite you calling back to advise this was the reason and to PLEASE PLEASE call again. I've never actually seen any GP in person at that surgey, I've always had phone appointments only, even my 4yr old has never been able to physically see an actual GP. It's a joke, a complete sham of a place. I'd rather sit for 5 hours in the walk in centre than risk even asking the rude receptionists for an appointment, and they should be ashamed their contributing to the fall of our NHS, especially that Dr Khan who needs sacking."

"This practice is a shame and should be shut down. They have the top rude receptionist and try to make an appointment is mission impossible. Please find another decent clinic I am transferring ASAP. Big zero star"

"I’m giving a three star review as the staff are super helpful and super professional. I’ve recently been referred to the hospital via my GP, Claire has been really supportive through this process and nothing is to much trouble for her, thank you to all the staff at bean road, keep up the good work!"

"So I’ve phoned this morning from 8 o clock to get an appointment till 9:13am and still the phone is unavailable. Over 319 calls and not one answered or gone through! This is disgraceful!!! All I want is one appointment. Rude receptionist that I spoke to yesterday should be out of a job! She couldn’t even treat a rat with respect let alone a person. This surgery should shut down and these receptionists should be out of a job! Not like they want to do the job in the first place! If people like myself need to see a doctor it’s for a reason!!!! If I wanted to stress the nhs out then I’d be there everyday, but once in over a year and I can’t get a flipping appointment. Absolutely disgraceful!!!"