Mercure Manchester Piccadilly Hotel Portland Street, Manchester M1 4PH

"I thoroughly enjoyed my three night stay at this wonderful hotel. In particular the staff, Alex and team, were amazing, friendly and couldn't do enough to make me feel welcome and comfortable. Bear in mind this is an old building and some of the rooms are in need of a little bit of TLC but the views are fantastic and it's great to be able to stay in an iconic example of 60s modernist architecture. The restaurant and breakfast area particularly stylish. I would definitely recommend - worth requesting a more recently refurbished room if you do so."

"Friendly and professional staff. Good parking. Rooms need a little TLC, the baths in both rooms we booked were damaged/stained they need replacing. I could still have a shower (even though I wanted a bath). Bed was clean and comfy. Rooms were clean, but few areas had been missed, checks are needed. Breakfast was great, fresh and tasty, plenty of choice. Good hotel stay but could be better, these issues need rectifying for the star rating and price."

"Had a great stay over the weekend for stag do. Very welcoming to our large group and made our experience very enjoyable. The hotel is located in the heart of Manchester overlooking Piccadilly gardens which you can admire through a panoramic view in the bar/restaurant area. 3 functioning lifts readily available as well as a stairwell for those who want to walk - not sure why other users complained about this. Rooms were clean, breakfast was good with plenty of options from cold to hot. There was a concierge ground floor so very safe too. #LobsterStagGuys"

"Average hotel in a great location, fairly standard for the price - room clean, bed very springy and soft, comfortable. If you have a room near the double fire doors that separate corridors from each other, prepare yourself for them to creak and slam shut as other guests go through them, in our case this was a regular occurrence from 8am onwards. That's the only bug bear, everything else was as expected for the star rating and price. We were even given a voucher for 2 free drinks in the bar, which was great."

"Difficult stay, not very comfortable. Welcome The lifts were incredibly slow and always full, it took 10 minutes to get to the reception area and another 5 to get to your room. This didn’t improve and each time you wanted to use the lift, you’ll have a wait. We used the stairs to get back down but the were incorrectly labelled and sent you to the fire escape and into a back area of the hotel, surprisingly I found more lifts although these were for staff. Could this be a solution? Maybe have a set that go from ground to the reception and then another set that goes to the rooms? Surely the staff can mix with guests from time to time. Room The room was a bit dated, you could hear sounds coming from other rooms and soundproofing was non existent. The quality of the beds were poor and I didn’t have a good nights sleep at all. The bathroom was dated and was a little dirty around the edges. The room also struggles with dirty cups and lacking four star charm including not having a mini bar to store drinks etc. I was happy to leave. During our stay, the hotels fire alarm went off and we arrived back to the hotel to no less than 9 fire engines, although this wasn’t their fault, it’s something that apparently happens a lot at this location. I won’t be staying with Mercure again, it’s just not worth it."