Michael Hill Riccarton 129 Riccarton Road, Riccarton, Christchurch, Canterbury 8041

"My husband bought me a bracelet from Michael Hill for my birthday. The first time I wore it, the catch kept opening and it kept falling off. I brought it back to the store, and they gave me a new one - which did the exact same thing. The manager said it was a product issue as he had seen it before with this bracelet, and finally offered a refund after I said didn't want another bracelet from the store instead. As it wasn't bought by me, he said my husband would need to come in with his card to process the refund. My husband went back a few days later, and was told they wouldn't give a refund, but would instead send it to be repaired. Picked it up after "repair" and the catch failed again the first time I wore it!! Finally got a refund after weeks of wasted trips over and back. Absolutely frustrating that Michael Hill continue to sell a bracelet with a known manufacturing issue."

"I had a wonderful customer service experience in Michael Hill Riccarton today. Jess, the staff worked in the evening, she is not only warm welcoming, cheerful, and having professional manner, but also went extra mile to find an alternative option for my needs, making my purchase a delightful experience. Thank you for your great service Jess!"

"Pro: Honestly, there's a small chance you meet a genuine salesperson who is happy to accommodate to your requests and budget. Con: There's a big chance you get a blunt and very pushy salesperson. My partner and I went in to browse engagement rings. She tried a few but the lady serving us was SO BLUNT and SO PUSHY. "Let's sort finance", "What's your income?", "You need to get a ring on her". As soon as I made it clear WE ARE BROWSING, she lost interest and was so over us. Update: The salesperson sent me a text message 2 days later enquiring about the ring. I will potentially buy it, but not through her. Some of the staff need to chill, be genuine and not force people with pressuring questions."

"I have the rhodium done each year to protect the life of my rings. The cost has always been around $45-55 for each item. Well I had it done last week and am about to pick them up to be told that it is now $100 per item. (Over double the cost).Which I was not told of the increase otherwise I would have gone else where as Michael Hill is charging an extortionate amount more that other dealers. The sales assistant advised that they had just put up the cost last week to $120 PLEASE LOOK ELSEWHERE AS THERE ARE BETTER JEWELERS OUT THERE THAT DONT RIP YOU OFF."

"When are Michael Hill going to digitize their warranty system?? Absolutely ridiculous that you pay thousands of dollars and hundreds of dollars for repair warranties and they are not backed up by a fool proof modern system. It is clear they are hoping you will lose your receipts sp they don't have to honor the warranties. 2 stars due to when getting the jewelry checked + cleaned the staff were friendly, chatty and didn't try sell anything to me."