Balance! Edmonton Family Practice 5 Walker Road, Edmonton, Queensland 4869

"I have blood tests here at Sullivan and nicolaides ; never a line and always a friendly, efficient nurse..."

"New Patient Appointment Process. I'm sure the healthcare is great once you're a regular patient, but I regret to report that my experience with the clinic was completely unsatisfactory. When I contacted Balance as a new patient to make an appointment, I was informed that I would need to visit several times to become familiar with my GP before receiving the medical care I needed. Regrettably, during the conversation, I was talked over and felt that I was not being heard, with my concerns being completely disregarded. Additionally, the communication was overly aggressive, and I was made to feel like my time was being wasted. As a medical practice, the primary objective should be to provide medical assistance to patients, and any obstacles or requirements for treatment should be conveyed transparently. I would challenge Balance on whether the clinic has the capacity to take on new patients or not, rather than push to book in multiple consults at full price before they can provide medical assistance. I'm disappointed with the overall experience and expect a higher level of professionalism from a medical clinic. 1/10, would not recommend."

"A family member who was so unwell they couldn't drive and relied on a taxi to get to the appointment was only 5 minutes late for the appointment but turned away and refused treatment. Absolutely ridiculous!!"

"We tried to go In today, My bf had 3 broken toes and bc of reasons we were no later than 10 minutes late, and they refused to have us there even though he has a multiple broken toes. So rude. Wasn’t expecting it but of course Edmonton let us down."

"Was just told I wasn’t a patient long enough via phone appointment to gain access to antibiotics to help aid in healing my Pilonidal sinus ( extremely painful cyst that forms between the buttocks) , and needing help to ward off potentially deadly infections because of my diabetes. I would have gone to my doc that originally treated me but can’t get an appointment until next week . Don’t bother asking this Dr business for medical assistance as they won’t help First Nation peoples when you need help ."