Eclipse Dental

"Attended this practice because I had a toothache. Upon arrival, the receptionist’s customer service certainly weren’t at a good standard and it wasn’t a very welcoming greet. The dentist was lovely, and advised that the tooth required a filling, however, a clean would fix my pain (?). He cleaned my teeth despite me being in pain, and my tooth being sensitive to cold, which led to me being in complete agony. I requested to be numbed up due to the pain I was in, and still then, the process was extremely painful. After the clean, he looked at my X-rays and said ‘oh actually there is a dark spot’, when I asked how to fix it he said ‘you can’t, you need to stop smoking’. (Of course smoking isn’t good for your teeth, but it doesn’t cause this - and I’m only 25 years old). And prescribed me antibiotics. At the end of the appointment, I was in so much pain, I nearly took myself to hospital and was hysterically in tears from how much pain I was in, the side of my face was swollen and I can’t even describe how much agony I was in. What kind of dentist does a clean on a sore and sensitive tooth? And what kind of dentist recommends a clean for a toothache? Not only that, I was then charged $320 for a CLEAN. After speaking with Warnervale Dental (whom I have booked in to fix this mess), they advised that their cleans are $195 for a full check up, clean, and X-rays. I was charged $320 for a clean, 1 X-ray and not even a full check up (although my invoice states a check up was done when it certainly wasn’t, only my sore tooth was looked at). I will say, Eclipse Dental did offer to have their senior dentist fix it for free, which is a very generous offer, but after this experience there was no chance I was allowing anyone from this practice near my teeth again. Super, super disappointed with the price, and with the service provided. I left far worse off than when I arrived. You couldn’t pay me enough to attend this practice again. I had my mum call the practice for me, (due to being embarrassed by basically being bullied into getting something done that I knew wasn’t right), and they weren’t willing to issue a refund. I was a dental assistant for many years, and all of this is absolutely unheard of for me. I will be taking this further as I’ve never had such a poor experience ever, and I’m generally someone who enjoys going to the dentist."

"Dr Hooman is the best dentist ever, he was gentle and made me feel relaxed as I was scared I will definitely be back again to see Dr Hooman. His staff are friendly also..he is awesome!!"

"The staff at this clinic have been always amasing. Used to go to this clinic for several years when Dr Moy worked there. It was the best dentist I've ever had. After he retired, I went to Dr Hooman Atai and was very disappointed. In my experience, it was the worst dantist ever. I'm sorry to say it, but poor knowledge and low professionalism."

"I had my first appointment with Dr Atai recently and I would highly recommend this dentist. He was amazing and so was his staff from the time I walked into the surgery. I've never been so happy with any dentist and I've been to a few to find the right one. He is very personable and knowledgeable I was so relaxed and reassured the whole time. If you need or are looking for a dentist this is the place to go. I have found my new dentist finally."