JD Sports Northcott Drive, Kotara, New South Wales 2289

"Lovely staff, very helpful and happy to help with any size & great prices!!! Highly recommend AAA+++"

"One of the worst stores that I've been in. I regret going in. I don't remember anyone talking to us when we went in & the tall guy hardly said anything, just stood there while I tried on a shoe from the shelf, & at one point talked & laughed with other staff, then took ages to get the other one from out the back. I felt like leaving & said to the person I was with that I wanted to. There was/ is a mark on the front of the shelf one. But I got them anyway for some reason, I said something about the mark. I left them on, they felt ok in the shop & later didn't, tight & hurt on the top, sides & back. I went in last Tuesday to return them & saw the same guy & he walked out the back after I asked to talk to the manager he said they're out will be back in 10 minutes. I then talked to 2 people at the counter & said what did I want, who stared at me, & the girl said sorry no if you wore them out of the shop. I said how when you work in customer service you are friendly & help customers, & that on Friday I was going to a job interview & if I got it I'd be friendly & welcoming & do all I could to help the customers. The male at the counter told me to sell them on Facebook marketplace. $190 is a lot when they don't fit properly & I should have been helped & treated better in the shop."

"I had read some of the previous reviews and was a little concerned about shopping there but... I can honestly say it was outstanding. I was greeted by staff on entry. I was helped with advice on sneaker style and sizes and they double checked that both shoes were the correct size before paying. Excellent service. Not to mention the carry bags are free not like other stores that want to charge you to carry their products out. Just goes to show what a difference good staff and customer service makes."

"I came in Thursday night. So many kid employees mucking around doing nothing. Asked one of them if the sizes 8-12 socks fit a size 11 comfortably. They said yes with certainty. I get home, try on one sock in a freshly showered foot and it doesn't fit. I brought the pack back within 2 days, in new condition, and tell the cashier that I was told they would fit easily. She said there's nothing they could do. She blames Nike and doesn't care at all that her co-workers said they would (wrong information, breach of ACCC). I can't tell enough people not to shop with this backwards chain. They need to train all their employees better, especially if they want to hire mostly young people. Also,the store has some nice things but most items for sale are over-priced"

"I’ll never ever shop with you ever again. You have zero customer service skills and have outright refused to rectify an issue caused by your staff. I live in a rural area hundreds of kilometres from a store. When on holiday, I purchased a pair of shoes and your team members put the wrong size into the bag. I did not realise this until I returned home. Numerous calls to your help desk have been a total waste of time as the only solution you are able to give me is to travel 600km to the store that I purchased them from to fix the issue that was the fault of your staff. This is the worst customer service I have ever experienced. I’m now left with a pair of shoes too big to wear and I have no shops nearby to browse for a new pair. Without customers you have no business. Sort it out, have some compassion for the customers who are paying your bills. I ,nor anyone else close to me, will ever visit any of your stores or online sites ever again. And hopefully this review will help some other potential customers make the same decision."