Optimal Pharmacy+ Jamison Bowman Street, Macquarie, Australian Capital Territory 2614

"So happy with the service here, and like others, I followed An here. The team are always super helpful and friendly, even when it’s busy. Can’t rate them highly enough."

"DO NOT USE THEM !! Matilda missled me re medication ( DID NOT RETURN THE ORIGINAL SCRIPT .. where is it? How am I suppose to now get the required medication ?? Not nice !!) waited for 15 mins for nothing and no apology?? Refused to take scripts for future dispensing ?? Then lied to me re who the owner was so i couldnt complain and I said to her not sure why your lying to me and stating anne is the owner when she is not ?? she responded I forgot who the owner is ?? Fancy that !! Keep up the good work Anne .. Still saying nasty things about your previous employer ? still allowing the other staff to say the same horrible things to the customers ? Still trying to make up stories to barr everyone who caught you out ? Now teaching young kids how to lie and tell tales to falsely refuse customers that require life saving medication keeping the script and not allowing them to get the medication at all !!.why would you do that ? How's that working for you ? I just wonder does the real owner know what your up to ? Who cares !! The way you treat people is not nice !! You are an evil and discusting person !! Btw have you even read the other reviews about you ? Keep up the good work Anne You are the rotten egg from Discount pharmacy!!"

"Expensive! 3 scripts that are about $10 each at Discount Pharmacy Kaleen were about $20 each here, and another that was $20 at Kaleen is $30 here."

"Will remain a customer here unless staffing changes and I’d follow An to wherever she would move to. Just as I followed her from her former chemist. I simply love the Pharmacists and Customer Service staff here. I need to take a lot of medication and due to the type of some of them I could only receive a weeks worth at a time, so I was going in each week, now it is once every two weeks. My medication is ready to collect as soon as I walk in, rarely have I had to wait and those times were due to the sheer volume of customers who were there before me. I have known 2 of the Pharmacists and 2 of the Customer Service staff for many years now. They are an integral part of my medical support team and have always gone above and beyond for me, including virtually catching me once when I was incredibly sick and got dizzy, they seated me, offered me water and just monitored me until I was ok. I’m not ashamed to admit that on many occasions my emotions have run high and I’ve broken down in front of them and without fail they have always soothed me and even given me a hug. Thank you for the incredible support you have shown me over the years."

"Unfriendly and unhelpful service every time I have been. They are my new local pharmacy and I have had around 10 bad experiences with them. There is no way to file a written complaint directly with the pharmacy. I will not be returning. They did not accept a script written by the doctor for 100mg of medication even though that was the dose I take. They refused because the tablets come in 50mg tablets only (I take 2 a day). They sent me away to return to my doctor for a new script (in the mean time I went to an alternative pharmacist who had no issue filling this script and gave me two 50mg boxes). They then would not give me 2 repeats of the 50mg script so that I could get the full 100mg dose prescribed to me (the script had 6 repeats on and again other pharmacists have had no issue giving me 2 repeats at once). Then they did not have the medication in stock and had to order it in. When I returned they had lost my script and took 20minutes to find it again. I asked if they could keep my scripts on file. When I went to pay for my script at the counter they returned my prescription with the repeats (did not keep it on file for me as requested). After 4 visits to get the one script filled I still only left with half the dose required. This is a life saving medication for me. I am just glad that other pharmacies were able to give me the medication in the mean time. I have never had this issue at other pharmacies. Will be taking an extra 10minutes drive to avoid this pharmacy at all costs in future!!! This is not my first issue like this at this pharmacy. Other times they have given me all repeats at once when I only asked for one repeat. When I said I couldn’t afford to buy them all at once they said “but it’s more convenient for us to do it this way otherwise we have to split the box”."