Synergy Broadbeach 2729 Gold Coast Highway, Broadbeach, Queensland 4218

"Great location, directly across the road from the G:link tram stop Broadbeach North. 5 mins walk to the beach. Close to restaurants. One stop on tram from Pacific Fair, a couple of stops to Surfers Paradise. Huge oceanview two bedroom apartment with two bathrooms, washing machine and dryer, dishwasher on 20th floor. Good pool and spa. Would stay again."

"Don’t stay in this hotel unless you want to be waken up by excessive construction noise before 7am. We could have a nice sleep in on our holiday which we really needed but that didn’t happen. Very disappointed. The room was very dusty and we even found a cockroach on the wall (we should have included a photo for this but we panicked). My God so disgusting. The kettle was covered with black deposits inside so we had to ask reception to change it for us. And soon this didn't matter cause the water had a weird smell in it so we bought bottled water instead. Bathroom sink was clogged so water filled up everytime when using. Obviously the room hasn’t been properly cleaned, but you will receive a message from them upon departure reminding you to remove all the rubbish from the room. Very clever way to tell people they neither clean their rooms nor care about the guests. The rate should be much lower than what we've paid due to these downsides. The only advantage of this place is its location. Overall a terrible choice for people on holidays."

"Date of stay : 11 - 18 May 2023 Checkin is after 2 but they are kind enough to allow an earlier checkin. Kudos to the staff. Apartment is clean and spacious. Anything you need to replenish, you ask the reception and they give it to you. Parking is easy and access is secured via control fob attached to your room key. Only downside is the construction behind the hotel and they start work so early from 7 am."

"It is in a perfect location, walkable distance to the beach, easy to catch public transport because it is just along the road. The rooms are fairly good but they should put universal adapters in the rooms. The first day I really suffered, the batteries for my phones and laptop drained until I bought a universal adapter the following day. Then I feel receptionists are not very friendly and what's more shocking is that they dispose off stuff immediately after checking out when you forget in the room unless a gadget is what they keep only for 30 days. Additionally members of stuff only work during the day, if you need help in the night you are on your own. I feel if they improve on some of the concerns being raised by people it will be one of the best places to stay."

"This place was absolutely amazing. Cleanliness was superb ( 10/10) Staffs were friendly and helpful. Pool and gym were fabulous. Beach View was the best. Rooms were cozy. We came here for vacation with the friends, we really enjoyed it. The hotel and team were absolutely amazing and on top of everything."