Paradise Ultrasound Specialists 18 Carrara Street, Benowa, Queensland 4217

"If it were possible to leave no stars, I would, to ensure future "mum to be's " were aware to never go through the unnecessary stress and ordeal we did of late as a result of this business. Our 20 week scan resulted in an initial unsupervised student scanning me, who advised me their supervisor would oversee them. Which they didnt. To then being advised we will need to come back for a "more views" scan the following day, as they didnt get all the images necessary, of my daughters heart to fulfil the requirements of the morphology scan. Coming back the following day, a more senior sonographer scanned and advised she had a 1mil hole in her heart. That will most likely resolve itself but will require follow up scanning and review. Our Dr called me days later, asking me to come in urgently to discuss the scan, where we were told by him she had a 9mil hole in her heart and to expect complications, surgery etc in future. I was dumbfounded, but he assured that the scan report advised this 8 Mil increase from what the sonographer told us. When calling paradise ultra sound to advise what our dr told us, from Their!!!! Report i was told "if it's on the report, it's correct". I refused to except this given the information their staff told me at my scan differed so greatly ,life impactingly, to their doctors report. They were annoyed by my distress and simply said, fine, I'll call you back. I was later returned with a call advising they "got it wrong". It was 0.9 Mil, not 9. This was Signed off by a Doctor!!!! Their specialist completely over saw this huge error!. Moreover, following further investigation, the hospital advised, there was no hole whatsoever and no cause for any concern. 5 week! Trauma, distress, worry, for nothing should they have just got it right from the beginning. This team collaboratively are unprofessional, have 0 attention to detail, no empathy or accountability. Well I need some accountability for the extreme distress brought on by this company and implore any future mums to proceed with utter caution or rather just avoid!"

"I implore any expectant mothers to please take caution using Paradise Ultrasound or consider using another provider. Our experience can only be described as a nightmare. From using a unsupervised student for my dating scan without any prior approval & telling me her supervisor was in the next room watching the scan, when I insisted on the supervisor doing the scan she then said that she would have to go look for her and she could be anywhere. I’ve since consulted many medical professionals including my GP and obstetrician who have all agreed that any such student should at least be under the constant supervision of a senior medical professional. I don’t blame the student as she was just under the instruction of her supervisor who put her in a terribly awkward position. Her supervisor (she has the blue hair) seemed put out that I had insisted on using a trained sonographer for the scan. The scan turned out to be quite complicated that even the senior member had some difficulties so I can’t even imagine the student being left in the situation. They were unable to follow my simple instructions to send the scans to my obstetrician which then lead to a very distressing ordeal later on in my pregnancy. I can’t describe the amount of stress, upset and unnecessary distress their lack of professionalism & incompetency caused myself and my family. The front desk staff were also so unhelpful while visiting and also over the phone. Overall we had a terrible experience and I’ve since heard many women have unfortunately also had that experience."

"I just wanted to simply say thank you for being pretty much the only medical facility that has had a warm and welcoming presence over my pregnancy journey so far . Doctors and medical receptionists included could certainly learn a lot from your staff who I believe provide the friendliest most warm service that should be a no brainer but unfortunately there’s a lot of cold service out there where I have just felt like I was a burden on their time. For me it has made my pregnancy journey more stressful and overwhelming than it needed to be so I just wanted to really thank you for making me feel so comfortable and at ease whenever I have been to your facility , I always look forward to my visits there ."

"Best ultrasound experience so far through our pragnancy. Paradise Ultrasound is the place to go. We had multiple scans at another place I wouldn't mention the name, experience was pretty average. Lady who did our scan named Anna, she was very professional, in the meantime extremely patient too. As our little one didn't quite cooperate with the scan, Anna tried many other ways and finally got some good images. Plus the staff members at the reception were very friendly too. I would totally come back for my future scans if needed. Highly recommended."