Hiroto Nail 116 Oxford Street, Leederville, Western Australia 6007

"My sisters and I all god our nails done here and 2 out of the 3 of us were very disappointed. We picked simple nail art (small flowers and hearts) no details at all and this was not done nicely. My nails are left looking VERY thick, wonky and an odd colour. They did not follow their prices on the booking and ended up costing up to $120 for simple nail art. Already looking at getting them redone elsewhere as they are that bad. Waste of money. Wouldn’t go again."

"Probably the worst set of nails I have had. I had such high expectations but the quality is not there. I had a very simple design but the execution is so poor. There are so many imperfections and the art itself (love hearts) are not even remotely symmetrical. I had nail polished on my fingers - this has never happened to me before. For the price point I would go somehwere else."

"Super lovely and really sweet. I went in to get some acrylic French tips, and sadly walked away unsatisfied, they did not do the best job. I wasn’t sure whether to message them or not but I sent them a message letting them know I wasn’t super happy. They replied instantly and offered to re do them. They were so kind and lovely and kept apologising and seemed to be really understanding. I felt so bad in messaging them but they took it so well. I am so happy with their customer service and communication."

"Probably the worst nail salon I’ve ever been to, the staff are extremely rude, one of them cut my finger and didn’t even apologise. Still using old photos from the previous owners of designs they have no ability to do. Booked our appointment 4 weeks ago, and then 2 weeks ago they changed owners and didn’t bother to contact us to tell us, meaning we were paying the same amount for designs that were of lower quality. Couldn’t follow my simple design I asked for and wouldn’t listen to me during the appointment when I said I could pick something easier and wasn’t happy with the design. They left nail polish all over my fingers and it was cracking and peeling off for days after. After speaking to them again about my experience they didn’t seem to care at all, took days for them to even let me come in to have the nail polish cleaned off."