Mercure Perth 10 Irwin Street, Perth, Western Australia 6000

"Asked for a room with a view but this hotel is surrounded by taller buildings and from the top floor you can see nothing. There is no balcony. The room was dingy with badly stained carpet that was lifting and rippled. The was old and disgusting with a cracked sink and poorly patched holes in the wall. And there was no power next to the bed to plug in a charger!!!This is as bad as an $80 truck stop motel! I recommend not booking here if you want a nice holiday"

"This was a last-minute stay for me due to a cancelled flight. The reception staff were pleasant. Dinner in the in-house Cafe/restaurant was modest but quite nice. The room was spotless & the bed was comfortable. I checked out at 3:45am, & reception were on hand to handle what was a simple, pain free checkout."

"The location is excellent for travellers. The environment is quite good. I appreciate the assistance from the reception manager who patiently helped me with the check-in process when encountering some systemic issues. Besides, the gym is well-equipped. p.s. The pancakes for breakfast are delicious~"

"We were travelling from London to Perth arriving around midnight, then on to Broome the next day, we wanted a quiet place to sleep, quality breakfast in the hotel and location where we could walk by the river the next day before our plane flight. Did it meet expectations? Booking: Nope We asked questions with our booking requesting info about how access to the hotel was managed late at night, and times the buffet was available twice. No response received. We booked late check out which allows guests to stay up until 6pm for $60 extra, but most communication after that said I had to check out at different times, leaving me confused about whether it was recorded properly. When we got to the hotel they offered a free late check-out to 12pm, when I had paid. Night sleep: Nope Room entry cards didn't work, and the person working at reception had gone off to deliver room service, no phone calls to the hotel were answered at that time either. We were left sitting in the hallway with small children for half an hour (keeping in mind it was already after midnight, we have children and we had been travelling for over 24hrs before we arrived - not good). We showered, went to bed then the fire alarm (assumed in the building next door) went off from 1.30am to 2am. Breakfast: Yeah the buffet breakfast was about what you would expect at a hotel. Location: Beautiful location, we had a lovely morning walk in the sunshine, and took the kids to a playground by the river. Other: staff (night reception and buffet waitress) were very nice to us here. Other: they upgraded our room, but I really see no evidence of anything we got that was 'extra' compared to what was booked, maybe a few metres floorspace or something? Might even be a con so people feel they can complain about stuff. Stay again? No way, the booking process,room access debacle and disruption to sleep means it wasn't worth it"

"Rooms are dated however very clean and beds very comfortable. Staff at Reception were very nice and helpful. Great location! Very reasonable rates. The young lady on the 4th floor housekeeper was very genuine and helpful. We had to cut our stay short but would not stay there again as we older people 70+ like a quieter environment to sleep in and we found the soundproofing was not very effective. I would imagine it would be great for families."