Beerwah Family Clinic 44 Simpson Street, Beerwah, Queensland 4519

"Doctor was 20 minutes late because he was out for lunch! Didn't make any effort to listen to my daughter and examine her properly - just glanced in her throat and prescribed antibiotics. She got worse and I ended up taking her to another Doctor 2 days later who took swabs, blood tests, full history and diagnosed her properly, listening to her and taking time to answer her questions. And to think they both get the same Medicare fee - totally unfair to the Dr that takes his duties seriously. Lady on reception was lovely- the one star is for her."

"Had a second appointment via teleconference and was told a prescription would be emailed across of the antibiotics i had been on for the previous 5 days. No prescription was sent so called @8:54am the next day and I was advised my email address was input incorrectly. Clarified my email address and was told it would be emailed through. Called back @ 10:13am as I still had not received the prescription. Was told it was a busy morning with lots of emergencies...fair enough. I explained what the medication was for and that I was keen to get to a pharmacy. Receptionist said it would be sent within half an hour. Called back @ 11:54am as STILL NO PRESCRIPTION. Was then told I have to book an appointment ( that I wouldn't be charged for ) because it was a different doctor on duty who couldn't issue prescriptions off other doctors notes. THAT IS COMPLETE RUBBISH....ABSOLUTELY FURIOUS. WORST EXPERIENCE EVER."

"The doctors here are really good. I like to see one in particular, but without exception, every single time I make an appointment I will get a phone call from reception telling me the doctor is not available and that I need to reschedule. Sometimes I get several day’s notice, other times I get 2 hours notice. Once I turned up for a rescheduled appointment only to be told my doctor wasn’t there and that they’d squeeze me in with someone else. I showed them my emailed appt confirmation and asked them to explain the error, to which they refused. Then, miraculously, my doctor appeared! There is something seriously wrong with the appt making procedure at this practice and it is extremely frustrating for patients. When I ask reception staff for an explanation I’m just greeted with sheer rudeness."

"My teenage daughter was charged top fees and then never refunded the gap until I asked them to. When questioned over the high fees, I was advised - it depends on the type of doctor (simple consultation)??? Follow up after x-ray, - first appointment of the day booked - the doctor turned up over half an hour late, then used my daughter's phone to ring for x-ray results - told her what they said on the phone, then sent her out. Then they chased my daughter for more money. What about the time spent waiting and the use of her phone. What a joke. Find somewhere else!!!"