Medical One - Frankston

"They open at 8:00 am and received 10 minutes before to make sure I am a first person as I had to go to work. In my surprise the person try to avoid me and said could you wait for another staff to come at 8:30 am. And when I asked why she said I do for you as you are all over it and not understanding person. Unpolite and unfriendly staff, and I am not sure if she did my test right. Very unhappy and would never go back nor recommend them."

"$133 for less than 20 minute appointment. Dr Rimi decided she would drag out the consultation so it was exactly 20 minutes on her watch. The appointment was less and I complained to reception. Talk about leaving a bitter taste in your mouth when your sick and vulnerable...it's all about money and ripping off your patients, charming. We won't be back."

"This clinic has been a complete disappointment from the start. I went in for antenatal care for my pregnancy. Each appointment including follow up blood tests results have cost me $90. After being asked to refer my care onto Frankston hospital the doctor didn’t send it so I was told later in my pregnancy they didn’t have me in their system. I then had to see a different doctor at medical one for on going tests after some complications with my pregnancy he (dr Saha) was just awful. He started the phone consultation with the results the wrong way around and told me straight away that my pregnancy wasn’t viable (when it was) so obviously I was distressed from hearing this .. then after correcting himself he went on to be so so cold, absolutely no bedside manner or kindness. He refused to give me a referral for an ultrasound after hearing how scared and upset I was and continued to inform me of the statistics of how my pregnancy could end in miscarriage. (Not something you need to hear as an anxious mum to be) I left that phone call in tears. He didn’t say anything to reassure me and then told me to see my original doctor from now on who isn’t even there at the clinic right now. If you are seeking antenatal care this is not the clinic for you. The bedside manner is absolutely non existent and the doctors here could all do with a lesson in humanity for their patients. I have taken my care elsewhere now I and I will thankfully never give this clinic another penny."

"Dr Chikere was rude to my daughter did not listen. had no empathy of pain from fall, you would think when your saying you can't breath deeply orsleep from pain he would subscribe some help. But no nothing. Would not recommend this doctor at all. Had to wait 4 hrs before could see another lovely doctor who did listen and gave her helpful advice and pain relief."

"This practice is a shambles, after paying for two long appointments with two different doctors because nobody told me that the first doctor I saw was leaving which meant I then had to repeat the same again with another doctor. As a new patient it would have been sensible to advise me. The receptionists mixed up two appointments. I’m The Doctor didn’t enter information into notes for consent to administer an injection. This caused me further inconvenience. The Nurse’s are totally ignorant and unhelpful to the point of rudeness. They left me waiting over thirty minutes before telling me she couldn’t do it my injection or do my assessment because she was too busy and couldn’t be bothered to be helpful and pleasant! She wasn’t busy at all and they were well aware that I was waiting. Receptionist tried her best to do the managers job, the manager wasn’t available and hasn’t had the courtesy to contact me since over the long list of complaints that the receptionist was aware of and asked to inform her about. The receptionist discussed personal and confidential details regarding my complaints and the appointment mix up’s with a waiting room full of patients within earshot. She also went into see the nurse whilst there was a patient in there and again discussed my personal and confidential health details with the nurse. I had blood tests but received no phone call prior to appointment regarding blood test results. There wasn’t any notification for either doctors appointment, two appointments have turned into four appointments being necessary. Needless to say I won’t be returning to waste anymore of my time and money. I have no confidence whatsoever in this practice it’s inefficient, unprofessional and incompetent."