Frankston Hospital Emergency Room
2 Hastings Road, Frankston, Victoria 3199
About the Business
Welcome to Frankston Hospital Emergency Room, located at 2 Hastings Road in Frankston, Victoria. Our institution is a renowned establishment that falls under the categories of health and point of interest.
Situated on Level 1 of Building A, our emergency department provides round-the-clock medical services to the local community. We are proud to be one of the busiest emergency departments in the state, with approximately 75,000 patient attendances each year.
Our purpose-built facility includes a separate resuscitation area, equipped to handle medical emergencies in both adults and children, major trauma cases, and other life-threatening situations. The department is staffed with highly trained medical professionals who specialize in emergency medicine. Our team consists of Emergency Physicians, Paediatricians, General Practitioners, and Specialist Emergency Physicians in training.
At Frankston Hospital Emergency Department, we prioritize resuscitation, stabilization, and initial treatment for all emergencies. In fact, we are designated by the State Medical Displan as one of the departments prepared to dispatch appropriately trained staff to disaster sites.
To ensure comprehensive care, our department has access to a wide range of specialists at all times, including Intensive Care, Anaesthesia, Paediatrics, Obstetrics, Gynaecology, Liaison Psychiatry, and various medical and surgical subspecialties. Additionally, we offer extended hours access to Allied Health professionals, such as social workers and Community Psychiatric Services (CLIPS).
Our commitment to excellence is reflected in our accreditations. Emergency Medicine at Peninsula Health is accredited by the Australasian College for Emergency Medicine (ACEM) for Advanced Vocational Training and meets ACEM Paediatric training requirements. Furthermore, our department has a formal academic affiliation with the Faculty of Medicine Nursing and Health Sciences at Monash University.
As an institution, we acknowledge and pay our respects to the Traditional Custodians of the lands where our Health Services are located, specifically the Bunurong/Boon Wurrung people of the Kulin Nation. We are dedicated to meeting the needs of all individuals within our diverse community in an appropriate and respectful manner. Through partnership with consumers and carers, we strive to create an environment that recognizes and responds to individual needs, preferences, and expectations.
At Frankston Hospital Emergency Room, your health and well-being are our top priorities. If you require emergency assistance, please call 000 for an ambulance. For non-urgent inquiries or to reach our Emergency Department directly, please contact us at (03) 9784 7777.
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Reviews
"Came here twice in January as I’ve been ill since Christmas and still ill now. First doctor I saw was very nice and helpful and the nurses in the waiting room were very kind and empathetic both visits. On the other hand the second time I came here in January the doctor I got and the nurses in the emergency didn’t want to listen to anything I had to say and just wanted to discharge me. Told me I was fine after an ultrasound and would not listen to me and left the room before I was finished speaking. Told me off for “double dosing” on my antibiotic and left before I could explain that I was in fact taking them as I was meant to and also would not listen to me when I told them I didn’t just pee before my ultrasound and had in fact gone to the bathroom in a lot of pain 5-6 times over the course of an hour or so. I am now seeing a urologist and thank god he actually listens to me, after an ultrasound at capital radiology I was told I have inflammation in my bladder, bladder infection and infected urine. I have now had a another ultrasound 6 months later as I am still in a lot of pain and have been told I have large kidney stones. The doctor and nurses in the emergency room were incredibly rude to me and missed all the obvious symptoms of kidney stones and wanted nothing to do with me. Very glad I now know what’s wrong and can finally get surgery with a urologist at a private hospital. Do not go here."
"Ignore all the bad reviews…. These keyboard warriors clearly have no idea how hard each and every member of staff are working!! Yes you may have to wait a while, but everyone working here is doing everything they can. Cannot commend the receptionists, nurses and doctors for their kindness, professionalism and compassion to me not once but twice that I have ended up here. Keep up the good work, there are many of us who appreciate you insurmountably!"
"To all people who come into Emergency. I know it is scary to come in with a child at night because you can't get into your local doctor's; or to come in with really bad pain or nausea; or after having an accident of some kind BUT believe me the staff and doctors are doing their very best to triage the number of people needing attention. They are trying to decide who to treat first. Sometimes they may make get it wrong because they are under extreme pressure due to lack of staff, sick staff who suddenly can't show up for their shift or whatever BUT THIS IS NOT THEIR FAULT. The biggest problems are lack of beds, broken machinery that they can't get fixed in a timely manner and understaffing. These problems can only be fixed by the government of the day, whoever that may be. My personal experience here is as a cancer patient and l can promise you that every doctor, nurse, cleaner, office staff member l deal with are very kind and caring. I will agree that many of the processes and procedures these people have to work under do need a major overhaul. There is a lot of inefficiency and waste evident but the staff themselves are wonderful!!"
"Frankston Hospital staff have always been courteous helpful & kind. Cannot praise them enough. For those who complain about wait times just remember you are not the only person in the qeue"
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