Results Laser Clinic 571-583 High Street, Epping, Victoria 3076

"I have really bad experience with them.i visited them few months ago nobody served me for half hour it was so much staff roaming here and there.I left my kids at home so I can actually use my gift card it’s 100$ worth.but as waiting for that long I have to come back to see my kids again.after experience I called them they said sorry u can make another app.till than my card was expired.the lady on the phone said we can’t do anything as card is not valid.really disappointed bad service not helpfull at all.not recommend to anyone."

"I had previously booked with them before and i really like the lady i got her name was Yas. I booked again for today for my face, and requested to book with Yas as she did a great job last time. I walk in and i get greeted horribly by the receptionist purely showing me attitude and being super dry at the same time. she tells me to come in and she starts doing my laser and i’m confused coz i specifically asked Yas to do my laser. this lady today that was doing my laser was rude. passive aggressive. showing no emotion or understanding or any sort of empathy to what I was telling her. she clearly doesn’t value her patients, doesn’t satisfy their needs to make sure their comfortable. long story short, she burnt my face with the setting really high and i left unsatisfied and angry. also she charged me extra compared to the last time i payed."

"DON'T BUY ANYTHING FROM THEM! THEY ARE LIARS! I had purchased a 3 pack skin needling twice. First pack was over the winter. The last session was done by the time the 'expiry' date had come and gone. I assumed they didnt worry about expiry on a package. I mean you pay A LOT! They only give you exactly 3 months to use it but you also have to wait 4 weeks between treatments. So it very likely you don't make it in time by the pack expires to get them all done. They often are booked out at times you can make it too. I ended up purchasing another pack and after the first treatment I confirmed with my therapist if it will be ok to finish them off after summer because it's not recommended to have skin needling done over the hot summer as you can't get sun on your face when it is red raw after skin needling. I mentioned the suppposed expiry and also mentioned that last time the expiry had not been an issue. My therapist Tiarna said it would be fine, see you after summer. Now that I went to book my remaining sessions I have been told my pack has expired and I have lost $450 worth of treatment due to either their management changing the rules without letting their clients know or the therapist Tiarna lying to me! I am disgusted and very upset at the way I was treated by their 'complaints officer' Jules - she accused me of lying and was rude on the phone. I have never been treated like this by a business before and I will NEVER use them again. They are liars and crooks, stealing $450 from me. Don't bother with this business. They are NOT GOOD PEOPLE! DONT GIVE THEM YOUR MONEY!"

"I bought a package they set up my appointments , last session went late for few minutes ( her name was Yassi) she said she cant do it for me and gave me apppintments for two weeks after , when i went back to do my laser , ( Yassi) said to me your package expired and she didnt make me clear at first that my package will expire in two weeks, their communication is very poorly and they dont value their customers , it was very frustrated because she didnt gave me clear understanding at first place before reschaduling my appointment. Her name was Yassi from Epping"

"I want to share my experience with them … oh my god .. I had an appointment this Tuesday @1200 … i cake early and started waiting … after 1200 girls still with the client and talking I could listen from outside … then I was getting late I had a to go work .. I knock the door .. she came and Rudly replied I am with the client I said I have to go to work… they should attend on time … so they wasted 20 mins … after long time she called me inside the room… oh my god … she Didn’t even told me what she gonna do..no explanation, no reassurance as it was my first, she just started and started. Doing I told her in between to stop as I have but anxious and scared and she did within 2 mins .. asked me get up and please apply gel … she didn’t remove a single hair from my chin … I paid for nothing …. Very very bad customer service. Please don’t go there"