I-MED Radiology Epping 230 Cooper Street, Epping, Victoria 3076

"The staff were amazing really nice. Anna at the reception desk was nice and very helpful acknowledged me as soon as i walked in. Also when i went around and got my MRI i was met by Jeff. He was very nice well spoken and very caring. He was very professional. I would highly recommend this place after meeting some of the staff members i met thank you."

"Referred to I-MED by my GP in Prahran. Easy online booking. Good communication prior to appointment. Waited 5 minutes to be seen. Technician answered all my questions during Ultrasound . Very professional and friendly. At end of visit reception did my Medicare rebate for me . Only negative was I had to sit in waiting room hearing whining patients demanding instant attention."

"I attended your clinic this morning for an appointment. Before I was checked in I witnessed your receptionist attending to a lady who was trying to make an appointment for an ultrasound. Your receptionist became very aggressive and said she would not make an appointment as the lady didn’t speak English. She insisted that she would need to ask questions which she wouldn’t be able to answer and she would need to bring someone who could translate. A man who was waiting offered to translate and the receptionist refused as he wasn’t family. Not only was she rude, intolerant and racist, she raised her voice to further embarrass the lady. She did not make any attempt to help her. After checking in and witnessing this appalling display, my own experience with both the young women who completed my mammogram and ultrasound was extremely positive. They were compassionate, understanding and extremely professional. A shame that the same couldn't be said for the receptionist staff who were abrupt to the point of being rude. I-Med please review your reception staff."

"Today I witnessed something that is truly disgusting. The receptionist (large lady with spiky hair) was attending a Muslim lady. She was trying to make an appointment for an ultrasound and the receptionist got hysterical and said she would not make an appointment as the muslim lady didn’t speak English and she would need to ask questions which she wouldn’t be able to answer. I couldn’t hear if she spoke English or not as she was softly spoken. Another man who was waiting offered to translate and the receptionist refused as he wasn’t family. Not only was she rude, intolerant and racist, she raised her voice to further embarrass the lady nor seemed to make any attempt to help her. My mother has been to this business and has never been asked “questions” so have no idea what the receptionist meant. As per your reviews, this is the second time someone who was Muslim wearing a hijab did not feel comfortable in your premises. In this day and age, this is disgusting and embarrassing. Train your staff to be tolerant and not be racist. If she cannot work in a customer facing role in a typical ethnic area, then she should not be there. No need to respond requesting an email as clearly you don’t do anything with it. If you are a person who does not look Australian, do not go here"

"Absolutely pathetic service and rude behaviour at the front desk. Blonde lady at front desk was on her personal ph calls and made u wait. Later, turned out and said you were late. I paid $345 out of pocket for that rude & unacceptable behaviour, i would no way go near in future. I-med give yourself a favour by teaching your staff how to greet and deal with customers. I wasnt there for a freebie but a paid service. That rude attitude is completely unacceptable. No wonder 2.4star rating I will post this on various forums so people could make informed decisions in the future."