I-MED Radiology Werribee Mercy

"Had our 20 week scan for our second baby today here. Terrible ultrasound experience. The receptionists were great however the lady who conducted the ultrasound was so rude. We received no introduction or even a simple “hi how are you”. I was told straight away “lay down on the bed, close to me with your shirt up”. Then she squirted the gel on and got straight into it. We tried easing the tension by making conversation but she was clearly not interested and basically brushed off what we would say. Don’t think she made any eye contact once.. Wasn’t a good experience at all. She also didn’t show/ let us hear our babies heart beat. It is our second baby and it’s exciting times and she didn’t make the experience enjoyable at all. Will never book our scans here again and please do not book your scans here"

"Terrible. The pediatrition who saw my child at the hospital made an appointment here for a scan. I called to cancel the appointment yesterday as we have booked elsewhere. However, despite cancelling the appointment yesterday, I received a text reminder for the appointment today. I've now been on hold for over an hour attempting to make sure an appointment I cancelled yesterday is in fact cancelled. DO NOT BOOK AN APPOINTMENT HERE! You won't be able to cancel if you need to change it."

"Today, my 32 week scanning appointment was 2:10 afternoon. I reached there before time they kept me waiting first 2:34 I waited and also informed them I have appointment at 3pm somewhere else they said it is gonna to take few mints but I wait 2:50 still they said it’s gonna take few mints same comments. I agree if they have any problem at least tell the waiting person that they don’t know how much time it takes . So, the other person can manage their appointment or they have time they can wait. I never recommend anyone to book their appointment there first they have too much waiting time in days and ones you booked in then too much waiting time. Please watch for yourself before booking. Book somewhere else i-med they have better service there and not too much waiting time. Last I want to mentioned one more thing I drank water from 1pm and didn’t use washroom for my scanning as they told. So, please check before any booking. Thanks"

"I just recently had my 13 week Nuchal Translucency ultrasound scan with a lovely lady named Margaret. She was very thorough and although this is my third baby, she took the time in getting all the correct images and explained all of the organs ect throughout the scan. I felt very comfortable during this scan. As you may see as of January this year , ultrasounds for the dating scan and 12-14 week scan as well as the 20 week scan will now cost us a minimum of $185 at any clinic. We are charged around $240 on the day and given approximately $60 back by Medicare. I was explained of about the costs but it has not been widely educated throughout the community of these "new costs" which is a great concern. Overall I am happy with the service."

"I had my 20 weeks ultrasound there today. Good service, and everything was clearly explained to me. I waited roughly 15min for my appointment- which is not bad at all. I was very nervous but my lovely sonographer Jena calmed me down, lots of reassurances. She also worked so hard to get all important things checked for my naughty baby ;) Overall a very good experience. There’s a fee involved but this was told when I made the booking."