Capital Radiology Werribee

"They don’t answer their phones it’s terrible. And while you wait on hold you have to hear how they care about you just not enough to answer the phone after 20 mins and waiting still"

"PLEASE AVOID THIS CLINIC Had 10:30 appointment this morning. I arrived 10 minutes before my appointment time. I realised when I got out of my car that I forgot my referral form. Advised receptionist to call my referring doctor to fax a copy to them for the scan to be done. My doctor was with a patient therefore was not able to sign the referral form but doctor's receptionist could stamp the form to authorised the scan. Receptionist at Capital Radiology refused to accept the stamped form as it was not signed by the doctor. I called my doctor myself after getting into my car and the doctor's receptionist said the doctor would be available soon to sign the referral form. Came back and the Captital receptionist said it was 5 minutes past my appointment time and they will not complete my scan, even though they have the signed referral form now. I said why are you refusing to assist and she disappeared to the back. She came back after 5 or so minutes and said I would have to wait until 1pm as the Radiologist had back to back appointment (I can see them standing around in the break room). My appointment was still available as i came back 5 minutes after the appointment time. I have been fasting since 7pm last night so waiting until 1pm was not an option I could take. Was she kidding me??? Never met such rude and unaccomodating people in my life."

"I had worst experience of my lifetime today last month i asked for an appointment and said it was very urgent, they gave me appointment after 2 and a half week, on the day of appointment I called them to say that I'll be a bit late because I don't have access to car and had to travel by bus, I got there and the receptionist said they cannot do my ultrasound because I am late, the lady there was not even understanding as well as she was rude. She handed me over my referral and said that either reschedule it or find another place to go, that was clearly offensive. This was the most disappointing moment. They could have put the next candidate first if they wanted to manage but they don't, as if they don't care about their customers."

"Beautiful girls on reception. They fitted me into a cancellation so I could get in earlier as I was in terrible pain. I had to liaise with reception a few times and nothing was too much trouble. Really appreciated as I was not in a good way due to my pain level. Radiologist was absolutely lovely. Grateful for her compassion as I was in terrible pain. Report done quickly. Thank you guys, really good experience all round. Would return again if needed."

"The staff from reception to radiologist are all understanding, compassionate to the need. I arrived 20 minutes earlier and having full bladder, my mind was to get to toilet badly , so I requested if possible to be done now and without hesitation they help me. I recommend this place, the staff got good hearts."