Focus On Furniture 917 Princes Highway, Springvale, Victoria 3171

"Bought a dresser and bed side table. I had a diffuser on top on some books on bedside table. The diffuser spilt and I tried to wipe it immediately with a clean cloth. As I wiped out the diffuser oil the paint came off as well. I noticed it also left a mark on top of my dresser as there was still some residue left on the bottom of the bottle. I discussed the issue with a paint specialist and they suggested I contact the customer care as the quality of the paint was poor and the paint was not varnished properly. I contacted the customer service , they not only did not show any sympathy and understanding but were rude and unhelpful. I suggest you think twice next time you want to purchase a piece from Focus on. Their price is competitive however the quality is poor and you’ll loose money in the long run as you’ll need to replace the pieces sooner than you expected."

"I purchased a full king sized bed set a couple of days ago, including the dresser and tall boy. All seemed fine at the time. I was served by a man by the name of Raju S. I paid for delivery along with extra fees for delivery that was to go up one set of stairs. The delivery ppl arrived on time, assembled the bed and left the tall boy in the middle of the bedroom! When questioned, I was told that the assembly persons colleague wasn’t sure on where I wanted it so they deemed it was okay to just plonk a massive tall boy smack bang in the centre of the room. To be fair to them though, once I let them know - they did move the tallboy albeit by dragging it across my carpet as opposed to lifting it. Anyway, they also didn’t assemble the fixtures on the side tables or the dresser or the tallboy, and told me “it’s not something they do for time reasons and that it is Focus Furniture’s fault” that I wasn’t informed of the same. So why exactly did I pay a fee to FoF for assembly and delivery if the delivery team can’t even be bothered with a full assembly? Upon ringing the store to explain the situation, I was told “there’s nothing I can do. Email customer service and let them know.” How very helpful… I wish all of this was communicated to me at the time of purchase, rather than post-delivery so I could set my expectations accordingly. Poor communication and even poorer after-sales service is sadly the case here."

"Vince was an amazing help with our bedding. He was informative without pushing us into a particular brand. Overall a great experience!"

"As soon as I walked in, Vince was professional and helpful. His knowledge about mattresses was obvious and it made me - literally! - comfortable. I spent a day researching mattresses at Springvale Homemaker Centre. Ultimately I went with the one Vince suggested and I have no regrets. It has an inbuilt gel topper and I love it. It’s already been a great investment. Thanks, Vince."

"Great experience. Friendly staff. We greeted in a professional manner as we entered the store. The advise provided was great. We needed beds and a dinning setting. Good quality furniture at a great value. The team even organised for delivery and assembly (which included box removal)."