DentalCare Clinics - Waterloo 788 Bourke Street, Waterloo, New South Wales 2017

"Amazing staff and service. I recently had a lot of work done and Dr Anna did a fantastic job. Everything was explained and I knew the price before hand. No unexpected costs or surprises. They have excellent reviews for a reason and I can’t recommend them highly enough."

"I recently needed an emergency molar extraction and reached out to DentalCare Clinics Waterloo as a first time patient, they were very helpful. I honestly have no complaints. As a first impression, the staff were all professional and friendly. Dental clinic was tidy, clean and the procedure went smoothly. The aftercare staff also called to check up on me, also very friendly. Also, can’t forget to mention the handsome & outgoing Dr. Lawrence Burke who certainly made the experience more pleasant. Definitely a good decision to check out this clinic."

"In terms of pricing and making it easy for people - be very careful. They are expensive - hundreds of dollars for a clean and check up. And they charge cancellation fees - so they are not kind to you if you cannot make the appointment - just try and make more money out of you. Find a dentist that has no cancellation fees - plenty around. Why should you have to pay fees for not being able to get to an appointment? This makes me think they will do other things once you visit which will cause problems. Response to reply: You can see from the reply that this business is not worth attending and supporting. They are making false allegations and calling consumers liars. They just ignore the problems and label you a competitor without any evidence. The review is genuine based on shopping around for a suitable dentist. Its aim is to inform other consumers so they are not subject to the same poor treatment and expensive fees, including cancellation fees. Please do your research like I did and find dentists with lower fees and no cancellation fees, and dentists who welcome feedback from consumers and learn from it. See responses to other poor reviews here - the same tactic is used, accusing consumers of not telling the truth. It is a shame this business is not listening to consumers and trying to see how it can improve. Threats that you will take legal action against consumers posting a review based on their experience is bullying behaviour and legal advice is that you desist this behaviour immediately and apologize. Response to "2nd reply": It is a shame this business tries to create battles with consumers as they shop around to find a suitable dentist. Businesses who are not willing to listen and learn have a big problem. The information in the review was communicated by the business. It sounds like they are not happy about their own policies and prices. Have a look at other reviews from customers online who have a problem with this business. Legal advice is that this business desist from discouraging consumers to express honest opinion and fair comments through Google reviews."

"I generally jump around a bit with dentists, partly to get other opinions, partly because I've never really been that amazed. However I had an appointment with Dr Lawrence Burke and I think I could stay here forever if I could. It was a perfectly balanced session, he was friendly and knowledgeable and was able to give me the information I needed in a way that I understood and am now motivated to make the changes I need to in my dental care routine. An added bonus -- when he cleaned my teeth I experienced no pain."

"Amazing service and quality of care. Great experience overall, from reception to dental assistant to the dentist herself. Being a medical professional myself, I can have high standards. Dr. Anna is professional, thorough and highly skilled, she puts you at ease from the moment you sit in her chair. The most difficult and painful part of my filling procedure was keeping my mouth open, pain free otherwise. I've struggled to find a regular dentist in the past and I won't be going elsewhere. 10/10"