Cartier Melbourne 90 Collins Street, Melbourne, Victoria 3000

"The moment we slipped on our Cartier wedding bands, we knew we had found something truly special. The quality and beauty of the rings surpassed our expectations. What touched me the most was the personalised service we received from AJ. He took the time to understand our preferences and offered valuable insights to ensure we made an informed decision. His expertise and genuine enthusiasm made the entire process enjoyable and stress-free. I highly recommend AJ from Cartier to anyone. His exceptional personalised service, and the unforgettable experience we had will forever hold a special place in our hearts. Thank you for helping us embark on this beautiful journey together."

"Purchased a ring from here for my birthday. My partner scheduled the appointment at Cartier as we are not from Melbourne. We arrived on time and was greeted and seated for our appointment, offered water on arrival - great. The sales associate we got came across rather cold and my partner and I felt like we had to navigate the whole appointment ourselves. It also felt rushed and we felt at certain times quite uncomfortable. Especially when we disclosed to the sales associate when she came up to assist us - what we were after. She brought us to the Love rings. We stood there in silence looking at the rings, she did not appear very warm in personality..... it was abit awkward to be honest. She didn't ask us what colour we were after and what purpose of the purchase brought us into Cartier today. Silence ensued and we had to ask to try on the classic love ring, i knew my ring size, but the band on the classic love ring was obviously very wide for my finger. We mentioned this out loud to one another and stood there waiting for her other recommendations but she didn't say anything. We had to then point out another ring which had a thinner band to which she said "these are the wedding bands." Okay sure thats fine but she did not recommend any other styles for us and was not making this Cartier experience exceptional... we didnt get any information regarding the Cartier story behind the love ring and the different variations it came in. But we travelled to Melbourne for the purpose of purchasing and we told her we would purchase the ring. She walked with us to seat us down and fill out some information and that's when she finally decided to make some small talk! She found out what the purchase was for - my birthday and she said she will get this gift wrapped for me -fantastic. Initially the ring was placed on the tray she held, whist she told me to fill out details on an ipad she said she would get this item gift wrapped. She disappeared behind the door and came back minutes later with a wrapped up box.... We thought she would come back with the ring placed in the red box to show us before she gift wrapped it? We thought she would also state this is the love ring you have chosen today in this size etc. How do we know it was wrapped and the correct ring ? We have had experience with buying luxury jewellery before and this experience was abit disappointing. The experience with this particular sales associate felt rushed and we didn't feel like the level of service we received lives up to the star ratings on here. We expected the level of service to be much better. Especially because we scheduled an appointment and it felt like she put in no effort to get to know us as the client and wasn't very warm and did not give us any information about the product we were interested in purchasing. We overheard another sales associate who was telling the customer near us about the product and definitely felt like the service we had was different. It definitely left us feeling like we wouldn't be going back for another purchase which is unfortunate because we love going to visit Melbourne."

"Amazing customer service and a huge thank you to Eric, Collins street Melbourne. Super friendly, knowledgeable and down to earth. He made the whole process very easy and exiting. Definitely will be back."

"Even though i didn’t have an appointment, i was determined to buy a ring on that day. I went to the the store 45 minutes before closing and Francesco went above and beyond with the service. My partner and I got the rings we wanted and the whole experience was phenomenal. We were out of the store by 6pm and with a big smile on our face. Thank you Francesco!"