CHANEL MELBOURNE

"We came to try out the rings and were offered a delightful experience by SA Jane. She was very attentive, patient and helpful. Overall vibe was nice although the male staff who were not serving any customers could have done something else rather than just chatting amongst themselves to maintain professional image of the store. Will come back for Jane though! well done."

"Very polite customer service and willing to spend a lot of time to find the right product for you. Very helpful and accommodating. Great attention to detail when it came to packaging the product. It was a pleasant experience."

"great selection of bags, really pretty bags and excellent customer service. will coming back for more. i really wanted a mini pink bag and they totally understood what u wanted."

"Wonderful experience!! After much negative reviews on google, I was quite hesitant to go into this Chanel store, but there aren't many stores apart from this or Chadstone in Melbourne and I'm always in the city so decided to go in last Friday. We want to thank SA Bella for our absolutely wonderful experience and outstanding customer service!! She was SO incredibly friendly, genuine, kind, and patient in assisting me with the item I was looking at (super surprised they even had it in stock)! When we left, even my husband voiced how nice and friendly she was - we were just super impressed by her service and care (she was also not pushy in any way)!! She even checked the quality of the item herself and took the time to explain any concerns I had. I can't wait to buy from her again, so thank you for such a positive, fun, and memorable experience Bella, you're the absolute best!! :) Please note: First review above was written 1 month ago and as I’ve purchased again recently google will only allow me to edit my review not add another review (such a shame). THANK YOU Bella, Jesse, and Ellie! Omg Bella, you did it again even when you’re not even working!! Late review but a fortnight ago, Jesse called me right away when the item came in stock – he was an absolute gem – so friendly, easy, and bubble to speak with over the phone (shame I couldn’t meet him in person) and Ellie who served me at the boutique was so gorgeous, elegant, and patient. She did an impeccable job at wrapping the item so delicately (when I opened it at home) which was much appreciated!! Can’t believe I was so lucky to be served by such wonderful and kind SA’s at this boutique! Thank you so much to these lovely SA’s and Bella for keeping me in mind as I thought I’d have to wait months to get the product (was happy to wait). My only 2 concerns though: 1. The tiny bit of quality issue I spotted and 2. I understand that Chanel products are always in demand but I wish Chanel was able to hold items for longer instead of making clients rush there, especially on a weekday, that day to inspect/ purchase the product. However, these concerns didn’t deter from the amazing service I received, so I’m beyond grateful for this outstanding service. Thank you so much again to Bella (and the team) for making my Chanel dreams come true!! Will definitely reach out for further purchases in the future, thanks a million!! :)"