Louis Vuitton Melbourne Collins Street 139 Collins Street, Melbourne, Victoria 3000

"Happy with my purchase. The staff their are chilled out and friendly, giving recommendations for different items. This store has more stock than the Chadstone store. Came back and saw Benjamin and he was wonderful, he was the best at helping us find another scarf, had great banter with him."

"I used to love this branch since all sale assistants were so approachable and customer focused. From now on I will never visit this branch. Totally regretting that I did not get a refund despite todays experience. The sale assistant (M…) was so rude and condescending. She didn’t even bother to check whether the store had any new products. She said that was all when I clearly saw there was exactly the same wallet I wanted just behind the drawers. Even to make it worse, she put wrong name on the receipt. When I asked for the name to be removed or edited she said she cannot do that. When I said I never had this experience only at that time she called her manager. The manager said all her staff checks with everyone about the name that should be on the receipt for tax purposes. I said the sale assistant did not ask and presumed that it should be under my name when it was clearly my partner who paid for it. When asked for the name to be changed, she said she need to do a refund and create everything from the start. The manager was so defensive and didn’t even check with that assistant if she actually followed the process. It’s such a worst customer service and everyone is better off to buy somewhere else or online. If they are selling luxury items, at least hire someone who actually follows the company’s protocol and manager who can provide customer service. The staffs are tainting the brand and I feel validated that it is not only me feeling like this. To the owner, before you lose all your loyal customers, change your manager and hire people who actually care about the brand and customer focused just like before"

"Majorly disappointed. Upon entering I was requested immediately by security/doorman if I had made an appointment, my daughter and I advise yes. We were then directed to wait and the security/doorman would have someone assist us. We went in specifically for a certain item (hence appointment) and after waiting 5-10 mins while 2 customer service assistants stood in front of us folding scarves, we asked one of them to check for the item - the guy went ahead and found the item but when we queried embossing (hence appointment) the guy told us it takes 48 hours to do this? What’s the point of making an appointment when we already advised (whoever answers their phones) of the: 1: Item we wanted/in stock 2: We wanted it embossed (same day) if we have to: 1: Wait to be served 2: Wait 48 hours for embossing Then while the guy was packaging our items another customer service assistant came over rushing him. Just disappointed overall."

"Extremely unwelcoming, rude staff. Shocking, untrustworthy customer service I would not expect to see in such a store. Staff took our names down as we entered and left the store and when we looked around to see if they had done this to any other customer, everybody else was able to walk in and out without this belittling experience. We were browsing the store and 2 security guards followed us closely and stared us down angrily the whole time. We were dressed appropriately and nicely too!"

"Wonderful experience at Louis Vuitton. I visited there and was immediately served by Parisa. I showed her what I wanted and purchased it immediately. That is the service I wanted. She gift wrapped my item and gave me two free samples of perfume. Her approach was direct and to the point. Unlike Chanel, I was not told nonsense with no definitive answer. A tip for future shoppers, go there knowing exactly what you want. It will prevent the sales assistant wasting your time and theirs. Sales assistants can be very helpful and efficient if you don't waste their time. Just let them do their job. The store was clean and presented well. For first timers, it can be intimidating. They are there to help you though. I signed up for an account in-store and my receipt was emailed to me instantly. Parisa printed my receipt and placed it neatly in a folder. Definitely a future customer!"